Zen Internet
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2 months without WiFi!
2 months without WiFi! I signed up for Zen after seeing positive reviews on TrustPilot and Which. Knowing that installation can take time I applied two weeks before moving into a new house expecting it all to be set up in time. My household includes 2 hybrid workers and myself who works solely from home. It has been 2 months since signing up and we are yet to have anything installed. Poor communication from the customer service teams around delays with Openreach and continued promises that someone (a manager) will get back to us has left our household in distress. It has massively impacted our work and cost us more money through extended hotspot allowances using our phones. This experience has taught me that unfortunately you cannot trust reviews anymore and clearly Zen has no regard for delivering the services they promise so passionately on their website. Think twice before going with Zen!!!