New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have to…
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always been the same, five star, excellent speeds and great pricing.
Company details
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Contact info
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Website
www.zen.co.uk
All reviews
999 total • Write a review
Showing 751 - 760 of 995 reviews
A
Andrew
US
Intermittent drop outs on my line since…
Intermittent drop outs on my line since November. Despite two new routers and five visits from Openreach engineers the problem is persisting and actually worsening to the extent that the the broadband is almost unusable. Zen doing the absolute minimum to help and don't appear to be exerting any pressure on Openreach to rectify what is clearly a line issue.
Date of experience: May 13, 2025
I
Ian
US
I place a premium on the support I get…
I place a premium on the support I get over the mere technology of speed. The outstanding service I get from knowledgeable courteous front-facing staff must have saved me more time and angst than the specifications of the technology that they support. These staff are, in turn, supported by an unseen and often unacknowledged expert team. Thank you, Nathan and all your colleagues.
Date of experience: May 13, 2025
SA
Cheap?
They are cheap (as in 'inexpensive'), helpful, cheap, professional, cheap, knowledgeable, and did I mention it - cheap? The only downside is that they only work Monday to Friday, and I only ever need to contact them at the weekend! And now they tell me they're available at the weekends (but only 09:00 to 17:00, but it's much better than nothing!)
Date of experience: May 13, 2025
CS
Excellent customer service and product
I have been with Zen since moving to a full fibre solution. Their customer service is great and the availability is excellent.
Date of experience: May 13, 2025
AA
I've had no single issues
I've had no single issues, no buffering on all my devices so far. I don't even want to leave home most days, cos of the fantastic network I enjoy
Date of experience: May 13, 2025
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