New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
β¨
Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have toβ¦
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and itβs always been the same, five star, excellent speeds and great pricing.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
www.zen.co.uk
All reviews
999 total β’ Write a review
Showing 61 - 70 of 995 reviews
BW
Excellent service and great price
I contacted Zen and spoke with Jo in the Retention Team. The service I received was excellent. From the outset I felt valued and that my circumstances were understood and Zenβs priority. I was offered a great deal which I was more than happy to accept. Thank you Zen (and Jo)
Date of experience: July 14, 2025
M
Mandy
US
Excellent response from Live Chatβ¦
Excellent response from Live Chat operator Nathan, courteous, helpful, quick. Resolved my problems of disconnected internet within minutes. I had not being able to get through to phone lines all day. Much quicker system using live chat
Date of experience: July 14, 2025
jc
Really helpful team and great service
Really helpful team and great service. My switchover to Zen was problem free
Date of experience: July 14, 2025
MT
Sent me the router with the wrongβ¦
Sent me the router with the wrong server pass code ,spent hours on the phone whilst they tested everything . never got a sorry is it ok now from them
Date of experience: July 14, 2025
PB
Love this Company
Love this Company so far. Customer services 10/10. Friendly / knowledgeable/ Patient. The Internet is working the best it ever has & I wish I had used Zen years ago, I canβt see me changing in the future if it stays like this.
Date of experience: July 14, 2025
PM
Ultra-smooth switchover
I switched to Zen when fibre broadband became available because they were able to offer continuity of telephone service. The whole operation could not have gone more smoothly. The service has continued faultlessly since then.
Date of experience: July 14, 2025
DB
Changed provider to Zen
Changed provider to ZenArranged installation of full fibre with City Fibre. All went well from delivery if new router to fibre installation.
Date of experience: July 14, 2025
lk
Reliable provider
Since changing Internet providers to Zen we have had no problems
Date of experience: July 14, 2025
PS
Excellent service and product
I have been with Zen in the past and Iβm very pleased to see when I returned to them that their excellent service has not diminished at all. Highly recommended.
Date of experience: July 14, 2025
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.