New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have toβ¦
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and itβs always been the same, five star, excellent speeds and great pricing.
Company details
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Contact info
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Website
www.zen.co.uk
All reviews
999 total β’ Write a review
Showing 71 - 80 of 995 reviews
DT
Very easy to order new service
Very easy to order new service. Changeover was seamless. Actually spoke to someone based in UK to ask a few questions. Very impressed so far.
Date of experience: July 14, 2025
SD
Best provider I have ever had
ZEN installed full fibre broadband that other suppliers couldnt.Fast consistant internet at last at a very good price.
Date of experience: July 14, 2025
GK
Renewal
Recently I had come to the end of my 18 month contract and was on a pay by month, as it worked for us and had no worries with the connection. Then the renewal team reached out and we discussed some options and settled on one. I have always found the customer service to be spot on. On the rare occasions that any drop outs of signal issues the team have given me options and how to resolve it, so I can only speak good of Zen. Thank you for your continued service to us!
Date of experience: July 14, 2025
BR
Ben R.
US
The internet service is great
The internet service is great, fast as promised, and the speeds consistent. The standard router they give you works well and has some advanced features if you need to access them. Communications were clear and plentyful. The installation itself was quick, easy, the installer were polite and professional discussing their cable installation route giving me a couple of option we could try.
Date of experience: July 14, 2025
JL
Quick switch and on time
Quick switch and on time. The technical support was great. We now have much faster broadband.
Date of experience: July 13, 2025
PN
Just switched over to Zen with CityFibre installation
Matt at Zen sales was friendly, thorough and helpful without being pushy. The installation process went mostly as well as expected. The CityFibre teams were polite and professional and installed the new equipment as I wanted and did a good job with the cabling. They attached the Fritzbox router for me and gave advice on when it should be working properly. I have conducted broadband tests and speeds have been as good as advised as has the wireless range of the router. The quality of my digital voice landline is much better than my copper wire landline. So I am pleased overall so far. A couple of minor criticisms. The first CityFibre team turned up without warning the morning after I had made the order! This was for external work to check they could cable up to my house. Impressed at their reaction time, but an email or text to say they were coming would have been nice. Zen advised me it would be a couple of weeks or so before the first visit. The second CityFibre team turned up within the allocated morning timeslot two weeks later of which I had plenty of notice, but they did not send a text on the day to say it would be late in that slot. I was expecting a text as a CityFibre email suggested I would get one to confirm they were on their way. Also I had to provide my own dust sheets to protect my carpet and I had to vacuum up afterwards and throw away packaging and other rubbish they had left. I had got the impression beforehand that CityFibre would leave things as they found them as far as possible before departing. Not a big problem for me, but would they have done it for me had I been disabled or infirm? So very close to giving five stars, but not quite.
Date of experience: July 13, 2025
DW
Would score 5 but recently started toβ¦
Would score 5 but recently started to get dropouts in WiFi for 20 seconds or so. Customer service are fast and efficient when needed.
Date of experience: July 13, 2025
NG
Happy to recommend ZenClear info
Clear info, simple process, good value, reliable service
Date of experience: July 13, 2025
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