New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have to…
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always been the same, five star, excellent speeds and great pricing.
Company details
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Contact info
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Website
www.zen.co.uk
All reviews
999 total • Write a review
Showing 51 - 60 of 995 reviews
JP
Which Magazine say Zen are the best - CORRECT on today's experience!!
Which Magazine say you are the best, I am not surprised; the professionalism and courtesy shown by your employee Daniel was exemplary and made switching so straight forward it was a pleasure dealing with him. I am looking forward to trouble free broadband service. You don't get to be a Which? Best Buy supplier for five years on the trot without doing things well. A little bit more expensive than some but you get what you pay for and early indications are that it will be good value.
Date of experience: July 15, 2025
JS
Just outstanding!
I have been with Zen Internet since October 2024 and I have to say their products are very good and their service is even better! Whether it’s technical support, admin support or anything else the team are practical, knowledgeable and provide first rate support. I would unconditionally recommend them to anyone.
Date of experience: July 15, 2025
CC
Unacceptable Support Phone Call Ansering Times
Back in 2005 when I began as a Zen Internet customer, phone support answering times were ususually under 3 minutes. Todays call took at least 20 mins to be answered by the support screening desk person, who then transferred me to the CPANEL helpdesk. Call has still not been answered. Total call time thus far has been 35 mins. Looks like Zen has crumbled as badly as the rest of the UK's service industry
Date of experience: July 15, 2025
AE
A Eisawi
US
This is a bit of an awkward review…
This is a bit of an awkward review because I will be saying good things but stop short of recommending this service. Excellent service and consistently fast speeds! Which is precisely why I moved away from some mainstream services advertising high speeds but constantly throttling at certain times when it is critical for you to have a good connection. When you phone them they act as if it’s not their fault and try to give half solutions. Unfortunately though I am unlikely to renew as the current price of £32/month on an 18 month contract for 300 mbs speeds is becoming increasingly uncompetitive even for a full fibre to property service (again, please don’t compare to standard fibre services). You can now get faster speeds at lower prices! Update - I’ve looked at their website and they now offer different speed ranges (500mps for £34, 100mps for £28, no 300mps offer, for me these are effectively even more expensive) They surely have higher costs due to their UK customer base but they are so good with their service I never had to call their customer service 🤔 This is a tough one!
Date of experience: July 15, 2025
JD
Moving our Internet to Zen was really…
Moving our Internet to Zen was really simple and easy to do. I'm very impressed by the overall service. Definitely recommended!
Date of experience: July 15, 2025
GM
Zen’s customer service is the best….
Zen’s customer service is just the best, and so far internet performance has been perfect. Keep up the good work Zen.
Date of experience: July 14, 2025
ss
Excellent customer service from a company who value their customers
Excellent customer service from Myrha when I needed help to access the portal for our account and also to sort out our new direct debit. Zen are so easy to contact; there is always a person to help deal with your enquiry; telephone calls are answered very quickly and everything is so efficient. I cannot recommend Zen Broadband highly enough. Switching to this company is one of the best home service decisions I ever made.
Date of experience: July 14, 2025
TH
Tim Hart
US
Great product and brilliant customer service
Matthew was extremely helpful and got my order placed. I was given the options open to me and all aspects were explained clearly. Previously I had spoken to Amanda, who was also amazing, but she's on leave and so Matthew dealt with me instead. Would recommend using Zen. I have used them before and never been disappointed.
Date of experience: July 14, 2025
J
Jeremy
US
OK!.
We had a little trouble with a weak signal but your customer service helped out with advice on that. When the engineer left he said we were all ready to go. However, we found that our landline phones didn't work. This could have been our lack of technical expertise but it is now sorted.
Date of experience: July 14, 2025
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