New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have toβ¦
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and itβs always been the same, five star, excellent speeds and great pricing.
Company details
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Contact info
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Website
www.zen.co.uk
All reviews
999 total β’ Write a review
Showing 41 - 50 of 995 reviews
NH
Excellent
Matt Gaughran was very helpful in getting everything set up, figuring out copper and fibre access, and making sure I understood all the options. Thank you!
Date of experience: July 16, 2025
DC
Very friendly and helpful
Daniel Mballo assisted me in signing up as a new customer. Thank you for taking into account all the variables in my order, Daniel, and for advising us on the best package for our need.
Date of experience: July 16, 2025
IB
It works.
It works. Any issues I have had have always received a quick, correct, helpful and easily understood response from Zen.
Date of experience: July 16, 2025
JB
Not the cheapest, but reliable
Great connection and early issue was dealt with quickly by excellent customer service team. Not the cheapest, but reliable.
Date of experience: July 16, 2025
CD
No problemsZen for value with installation orβ¦
No problems with installation or performance. Dan
Date of experience: July 16, 2025
g
george
US
The customer service team were excellent!
The customer service team were excellent! Although I have some knowledge of using computers, there were times when I didn't understand some of the terms used! They were very patient and helpful! Although we had a few teething problems, again, they were able to solve the issues. We also ordered two new phones, which, at first, we had difficulties with the connection! Again, I think the persons name was Rachel, helped me to sort it! The only thing that I would comment on, was that I was on my phone for 55 minutes. A return call after a short time would have been appreciated.
Date of experience: July 16, 2025
SM
Suzy M
US
Worth the money
Have used Zen Internet for many years now. Contracts are a little more expensive than other providers, but I feel this is all worth it as connection is far more stable and reliable and customer service is excellent. When I have had a query or problem, staff are easy to contact, knowledgeable and helpful.
Date of experience: July 15, 2025
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