New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
4-star
3-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have to…
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always been the same, five star, excellent speeds and great pricing.
Company details
Information provided by various external sources
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Contact info
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Website
www.zen.co.uk
All reviews
999 total • Write a review
Showing 21 - 30 of 995 reviews
A
Alan
US
Had a slight performance…
Had a slight performance problem-contacted them late in the evening via email Got a reply quickly with some suggestions. Gave them feedback in morning. came home and found a reply with suggestions to try for a day or two to see if they fixed the problem which they had! First Class service all round. So glad I switched from the greedy Virgin walruses.. Had to take them to the Ombudsman !
Date of experience: July 18, 2025
MD
Hassle free transition achieved for we octogenarians
Which? recommended supplier seemed a good option for our broadband after moving home. Glad we selected Zen who managed a fuss-free transition and the service level is constant and reliable so far. We’re loving it!
Date of experience: July 18, 2025
R
Robert
US
Zen did exactly what they said they would do, and more
I'm always somewhat sceptical regarding glowing reviews, but in Zen's case they really do seem to be fully justified given our experience. Pre-transfer date we were kept well-informed and equipment arrived as notified. I'd checked out the router and it is clearly a good one and has worked perfectly since installation. We needed a new fibre cable connection, all was completely efficiently and with care. I'd opted for a higher than needed speed as these things always end up being about half what is claimed. After having used it for over a month, our download speed is usually actually higher than we paid for (by 10%). I can't see why Zen didn't seem to appear on the nationally recognised 'compare' type websites, I found them on the Cityfibre information. Certainly I have no hesitation recommending them.
Date of experience: July 18, 2025
D
DJ
US
Thaumaturgical so far!
Difficult to rate a Broadband provider, as you only really can when they respond to faults or complaints! That said, Zen have provided by Broadband for over two years, during which time I have had no issues whatsoever. A phone call to get me set up - answered promptly and very helpful - is all the support I've needed.
Date of experience: July 18, 2025
MM
Since day one totally reliable and…
Since day one totally reliable and lightning fast. Huge range with a couple of range extenders for garage or shed. Never gone off unexpectedly either. Great
Date of experience: July 18, 2025
CM
Seamless transition… great customer…
Seamless transition… great customer service
Date of experience: July 18, 2025
SG
Great price very fast definitely…
Great price very fast definitely recommend to friends and family
Date of experience: July 18, 2025
SH
Excellent Customer Service
I have only had to call Zen a couple of times but on both occasions I was able to speak to a real person (not a bot) almost instantly. My questions were answered right away and one minor problem was sorted within minutes. This is my idea of excellent customer service.
Date of experience: July 18, 2025
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