New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have toβ¦
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and itβs always been the same, five star, excellent speeds and great pricing.
Company details
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Contact info
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Website
www.zen.co.uk
All reviews
999 total β’ Write a review
Showing 11 - 20 of 995 reviews
JM
Impressive!
East to get through, Daniel my a advisor was super helpful, explaining everything and making it quick and simple.
Date of experience: July 19, 2025
CH
Great customer service
The sheer relief of being able to contact someone with little delay if there's a problem, not that there's been any since a few teething problems were dealt with
Date of experience: July 19, 2025
MF
Great Service
I've always found Zen provide a great internet service but the customer service I've experienced over the past few days has been exceptional! No wonder Which readers love you!
Date of experience: July 19, 2025
Na
Switch from plusnet to zen
Switch over from my previous provider was very smooth, good communication and connection is rock solid as well as being right where they estimated my speed.
Date of experience: July 19, 2025
R(
`No Trouble Internet and VOIP
No technical problems at all during the period I changed to VOIP and now. Only one line problem not of Zens making was quickly and persistenly resolved with BT by them. Service has been trouble free for several years. Excellent technical back up.
Date of experience: July 19, 2025
RH
Rob Hall
US
I've only had zen a month but so farβ¦
I've only had zen a month but so far I'm really pleased. The download and up load speeds are very much spot on. The router was easy to set up and get connected too. I'm not far off maximum download and upload speeds and the range is good and I get a strong connection on all my devices.
Date of experience: July 19, 2025
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