New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
4-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have to…
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always been the same, five star, excellent speeds and great pricing.
Company details
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Contact info
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Website
www.zen.co.uk
All reviews
999 total • Write a review
Showing 271 - 280 of 995 reviews
b
solid reliable service at a fair price
solid reliable service at a fair price
Date of experience: June 26, 2025
MS
The whole process was very simple
The whole process was very simple, and it was connected when they said it would. Excellent.
Date of experience: June 26, 2025
SD
Well get ready for this!… for a few…
Well get ready for this!… for a few months now I’ve just given ZEN the benefit of the doubt here because if Sky was letting my mum (20+ yrs sky customer) down over the last few months then a new company like Zen competing with these giants in the internet game. Fair play! Faster speeds, easy installation, little bit pricey but if I can get better Wi-Fi than Sky, surely that’s winner winner chicken dinner!!. Now rewind back to February, I’m sat at work minding my own business then about 3/4 boys/girls who were i would say 19-22 came in the shop and asked if they can use the toilet. Paying customers only btw… but I’m just that nice guy who’s unfortunately allergic to the word NO! They’ve been walking the streets for hours, door to door sales. Here’s the key now go have your wee! After everyone’s relieved themselves we start a conversation. What’s Zen then? Ahh well we’re the new company that’s providing faster blah blah blah and reliable this and that. Sales malarkey. And I don’t hate, I love it when it’s done properly. But I can also tell who’s passionate about who they work for and who just wants to get that commission. So I listen and tell them to go see my mother at this address and when I get there tonight I shall explain to the ole dearest whether it’s worth it or not and to make sure I’m off work that day and can be there!…. I finish work walk round corner to my mothers and open the door and here’s the young, confident smooth talking internet guru say on the sofa while having my mother in some hypnotic trance on how not to be worried by the cost of the monthly device and to remember she’s getting better service and faster internet than sky so it will all be worth it, worth it, worth it, wooooooorrttthhh iiittttttt!! Then I snap my fingers 3x click, click, click. Now she’s back in the room. I look in her eyes and said it’s upto you, it’s already half agreed and our internet from sky keeps doing the same shit every 2/3 days (sky go tv is not available please check your internet or try this…! Hang on a sec It’s your f***ing internet coming from your Sky Wi-Fi box that I keep typing a 16 CAPS ON, caps off digiletter CAPS ON and caps off! Password just to enjoy Pedro Pascal slaying zombies. Not one suggestion in the help info on settings about why this keeps happening, patronising us paying customers like we’re born yesterday. Is your telephone line plugged in etc etc. Well for one you Smart arse silly Sky Guys we don’t have a landline. Have you turned it off and on by the mains? Yes, and even gave the sky box a left, right Goodnight and blew its dusty back out. They couldn’t even tell us the truth, and Zen did the dirty work and said basically you’ve been running on their lowest mbs or whatever and showed us what they’re devices were running at and blooooody hell.the difference is night & day. We pay some much to basically run on fumes and get automated messages thinking we’re the idiots that can’t understand what they are telling us to do to try and resolve it. So long story short was Zen! Yes a little expensive but told us what we’ve been waiting to hear for months about sky internet and it’s poor quality service that they have us on monthly. My mum would happily pay a bit more if that’s the solution to get faster better internet because she loves sky. But now her mind has been controlled and is in Zen mode, she int having any off it and says F*** it when can you come round to fit it…. They give us a date and she’s happy. Didn’t turn up on my day off, didn’t know if they planned it because I was home to supervise and sniff out any dodgy workmen botching shit up in and out quicker than a cat on a hot tin roof. Before we continue I want you to know I respect all tradesmen and their reputations and don’t do this unless I have that little hunch. That feeling inside your stomach…. Imagine seeing 3 young people walking streets with a clipboard, walking door to door saying I’ve noticed your windows arnt double glazed or that they are more than 10 years old why don’t you think about paying us 3 bags and I’ll send our Terrance round with the ladders tomorrow but turn up when they want instead because your at work the next day…. I’m sure that’s all stopped now and we don’t fool for shit when it comes to our doorstep! HOWEVER!! Some little S*** was gonna get it over the phone a bit ago but my mum said just give it time so I have. I’m laying in bed. Internet cuts off and I see that 4g while being under a f***ing £50+ contract to not use my 40g data sat spewing how I let them come to my mums house and pull her trousers down and start dishing out red arse and I’m feeling sore now. So I’m either gonna ask you to surrender your cheeks to me or you sort this mess out and if possible bring the sales guy who dealt with us please. Because I don’t wanna hear there’s always chop and change at zen, preying on school kids to lie and deceive good people. 10characterle
Date of experience: June 26, 2025
B
Blake
US
Perfect company
I've been with Zen Internet for over a year now and honestly can not fault them. Speeds never fluctuate, and the customer Service is on Point. Spoke with Caitlin today about moving my services to my new address. Seemless process, she's a credit to the company.
Date of experience: June 25, 2025
CR
Consistently excellent service
Consistently excellent service. Rarely have a problem and very easy to contact if needed. I don't have to think about them very much as it all works well.
Date of experience: June 25, 2025
HW
very reliable with great customer service
have been a loyal customer with Zen for nearly twenty years and find them very reliable - never really had any issues. only needed to contact on couple of occasions and found their customer service team second to none in being able to provide help and support - particularly appreciated as my IT knowledge is limited. receive regular communication providing details on latest packages and things to consider. have no intention to move to another provider, maybe not the cheapest but happy to pay for their quality service......
Date of experience: June 25, 2025
g-
Very positive
My first impression of Zen internet has been very positive. Matthew was very helpful and informative.I was not pressured in any way, everything was explained to me clearly. will give a further review once everything is completed & activated.
Date of experience: June 25, 2025
DK
Really disappointing
(Update: I responded to Zen’s response to this with the info they requested. Will update in progress.) Install was a nightmare - couple of guys turned up with basic tools without much of a clue. Took about 7hrs to get the cable in, with me doing a fair bit of the work. Installed in the wrong position and wrong location. I now have good coverage in a single room and patchy or none in the rest of the house. Connection seems to drop off intermittently in rooms with less than max signal. Previously had BT and got full coverage throughout house, including to security cams in garden. Went with Zen on Which recommendation. Really disappointing.
Date of experience: June 25, 2025
LS
Great service
I've had Zen installed for around a year or so now, the system has never faltered and the speed is great.
Date of experience: June 25, 2025
MJ
Lots of clear advice and information
Lots of clear advice and information
Date of experience: June 25, 2025
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