New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have to…
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always been the same, five star, excellent speeds and great pricing.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.zen.co.uk
All reviews
999 total • Write a review
Showing 241 - 250 of 995 reviews
F
Felix
US
5-star service
Very helpful and patient advice/work to transfer my elderly mum’s broadband and phone number to Zen. Amanda and Nicky were really helpful and thorough as we went through the process. I’ve personally been a Zen customer for 20 years and would recommend them for the speed and quality of their customer and technical support. A 5-star company and service.
Date of experience: June 30, 2025
J
JP
US
Tip Top, Don’t Stop!
So far so good. When you’ve never had to contact your broadband provider then you know they are doing something right. They got me up and running before they were due to and you can’t say that about too many companies. Never had a drop out yet, let’s hope I haven’t just put a curse on that but it’s been over a year! Hopefully they keep up the good work and remember you get what you pay for. Obviously if prices dropped I wouldn’t complain…….
Date of experience: June 30, 2025
EC
Poor internet at a premium price
1.Regular short drop outs of service every day 2.Nowhere near the expected speed (only ever 1080p max YouTube and no HD movies) 3.Very expensive However I gave them 2 stars because: 1.Still better than Sky, Talk Talk (and probably others) 2.Still a little better than BT 3.When it is not dropping out for a couple of minutes, it gives a fairly Consistent Bandwith that I have learned to live with.
Date of experience: June 30, 2025
TB
Internet is ok but wifi is rubbish
Internet is ok but wifi is rubbish ! Just doesn’t work all tv just pauses all the time . Cameras won’t connect to servers it’s so poor I made a big mistake , I wished I had not switched !!!
Date of experience: June 30, 2025
GB
It does what it says on the tin
It does what it says on the tin
Date of experience: June 29, 2025
A
ASM
US
Transfer from BT treated as a new installation in error
I raised a complaint because when the service was transferred from BT you did not notify BT that I was transferring from the service to yourselves as a result of which I carried on being charged for the BT line for over a year. This was never addressed and I have not been compensated for this error. I did manage to raise a ticket for this number 04392886 but the process was stalled and when I wrote back to reactivate it I received no response.
Date of experience: June 29, 2025
PD
Good value and expert support
Good value. Excellent service. I like talking to experts to solve problems on the rare occasions I have them.
Date of experience: June 29, 2025
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