New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have toβ¦
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and itβs always been the same, five star, excellent speeds and great pricing.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.zen.co.uk
All reviews
999 total β’ Write a review
Showing 221 - 230 of 995 reviews
PB
Paul B
US
Switch experience
As a new subscriber after switching found everything is working and cheaper than my previous provider. Even though cheaper the provision of a booster was to replace the mesh system and was at an extra cost and this was not made clear at the time of switching.
Date of experience: July 1, 2025
CG
Fine service for over a year
Fine service for over a year, Easy to connect and reliable
Date of experience: July 1, 2025
C
Charles
US
Great Service
Matt not only took me through the whole process, but also explained quickly and clearly how to enable a timely service from Zen and at the same time save some money. Overall, I understand how the system works and how Zen will support me throughout.
Date of experience: July 1, 2025
C
Carsten
US
Zen Broadband Onboarding Easy
My account hasn't been activated yet, so I can't speak to the actual broadband service from Zen, but the onboarding process was easy. Due to moving into a new build, I couldn't locate the property on the internet and had to call to get setup. The customer service rep, Matthew Gaughran, was kind and helpful in answering questions, explaining Zen's approach, and completing the onboarding.
Date of experience: July 1, 2025
AC
Great company
Itβs nice to have a company that doesnβt have issues and I have never at to ring them yet about any problems
Date of experience: July 1, 2025
RF
Very good customer experience.
Very good customer experience.
Date of experience: July 1, 2025
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