New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have toβ¦
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and itβs always been the same, five star, excellent speeds and great pricing.
Company details
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Contact info
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Website
www.zen.co.uk
All reviews
999 total β’ Write a review
Showing 211 - 220 of 995 reviews
MF
I was movΓng to another part of theβ¦
I was movΓng to another part of the country and was recommended Zen. I decided to make some enquiries and so pleased I chose them. The transition was so smooth and router was waiting for me on removal day meaning no break in service. Customer service is fantastic.
Date of experience: July 2, 2025
PG
My login problem was solved
My login problem was solved
Date of experience: July 2, 2025
Gd
Excellent customer service from some really great people!
From the moment I first contacted Zen about getting a full fibre installation I've had nothing but a great experience with everyone I've spoken to. On each occasion it's been my impression that they are not only keen to understand but genuinely want to help - and, to my delight, always do. This is in dramatic contrast to past experiences with the endless levels of automated menus and dead-end options offered by my previous telecom service providers.
Date of experience: July 2, 2025
I
Ian
US
Refreshing Change
It's such a refreshing change to be able to speak to a real, knowledgeable, customer focused person who is able to answer questions and respond helpfully. I was previously with one of the big companies, but their customer serice was patchy at best. With Zen, I have consistently received great, helpful customer service.
Date of experience: July 2, 2025
C
Quickly through to someone who could help!
Quickly through to someone who knew what they were doing and could unpickle the confusion created by my previous provider. Able to understand the situation and answer any questions. Excellent offer too, clearly explained.
Date of experience: July 2, 2025
cP
UK based, uncomplicated and provide landline services with no number switch
Easy to contact, no waiting or irritating music. They could understand what I wanted and everything has been set up. The best thing is that this company is based in the UK!
Date of experience: July 2, 2025
HB
Internet connection frequently fails when watching TV.
Frequently when we are watching TV the internet connection fails and so we could only give 3 stars. However, I believe the green credentials of this company are good which is why we chose them in the first place.
Date of experience: July 2, 2025
CD
Great service
I have used Zen for my fibre broadband service for many years, great performance and great service. I can highly recommend
Date of experience: July 2, 2025
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