New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have to…
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always been the same, five star, excellent speeds and great pricing.
Company details
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Contact info
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Website
www.zen.co.uk
All reviews
999 total • Write a review
Showing 201 - 210 of 995 reviews
RN
Ray Neal
US
Excellent Full Fibre Broadband Service for Reasonable Price
The speed of the broadband service is excellent and is very reliable (one minor outage in 15 months). The value for money is excellent given that I get full fibre service for less than I was being charged for fast fibre (to the street box) by my previous supplier.
Date of experience: July 3, 2025
SG
Perfect no nonsense experience
We've had Zen for years and never had any issue whatsoever. We get exactly the speed that we pay for. I once misconfigured my router, entirely my fault for tinkering, and the customer service was outstanding, they helped me get back online, and it was apparent that they genuinely cared. I definitely recommend this provider.
Date of experience: July 3, 2025
WG
Zen do what they say they will
Zen do what they say they will, when they say they will do it. Sounds simple, yet in my experience they are the only broadband supplier this is true of. Well done, and thank you.
Date of experience: July 3, 2025
MC
An excellent supplier
Faultless service so far. Very happy.
Date of experience: July 3, 2025
M
MW
US
One of the worst customer journeys I’ve experienced
Zen’s order management has been chaotic. They requested to install full fibre to our property, but after the initial engineer visit revealed additional works were needed, nothing has progressed. There’s been no coordination with their contractor and no clear scheduling. Weeks have passed with slow, outdated communication of information. To make matters worse, Zen claimed an engineer was “turned away” — not true. They arrived without notice wanting to dig on our property, when we were about to leave and unable to supervise. If Zen wants to offer full fibre, they need to manage their contractors properly and communicate with their customers — not leave them in limbo. So far, the experience has been frustrating and frankly, unprofessional.
Date of experience: July 3, 2025
G
Guest
US
Long time Zen Customer
Once you establish an internet address, it is a great disruption and upheaval to change it. I thoroughly regret switching from BT ( because of overseas call centres ) to Zen. ( Thanks a bunch Which Magazine ) I have to delete emails individually from each device. And it keeps cutting out. ( And no it’s not the area in what I live. ) Every other time I rent a movie it will cut out, and when the connection is back on I have to restart the movie, fast forward, and try to find to find where I left off.
Date of experience: July 2, 2025
P
Pablo
US
DO NOT contract their services.
DO NOT contract their services. Living in Edinburgh around EH8-EH10 where the internet should work perfectly. It just doesn’t. They have changed our router and our ONT but keeps not working. We are emailing them non stop and they don’t provide us with any solution. Worst thing is that we rely on internet to work and they won’t let us cancel the contract because of the minimum term. We have had 3 engineers home trying to fix it and it still doesn’t work. We just want to get out of their horrible service and customer experience but won’t even let us. If they were providing a service I would understand it, but they are NOT
Date of experience: July 2, 2025
MC
Hannah Cliffe
Hannah Cliffe, the customer billing account manager has been not only a great support but also a really understanding and empathetic person who I would highly recommend to anyone who needs to talk about their account.
Date of experience: July 2, 2025
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