New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have to…
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always been the same, five star, excellent speeds and great pricing.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.zen.co.uk
All reviews
999 total • Write a review
Showing 191 - 200 of 995 reviews
MC
Called about poor coverage you said you…
Called about poor coverage you said you would review my telephone call. I had before installation and come back to me which was over a week ago still not heard anything still have a poor signal from the back of House. All good now problem resolved, we’re happy.
Date of experience: July 4, 2025
TF
You won’t get fleeced here…
Placed order for router and requested delivery and setup for 16th June. All done with no problems at all. Internet is reliable and quick. We use two computers, two phone and television. Brilliant! Glad we chose Zen who don’t lure you in with a super low cost start up then fleece you later as many other providers do
Date of experience: July 4, 2025
TM
I am very happy with zen broadband
I am very happy with zen broadband, very fast and reliable,not too happy with not being able Access to zen app
Date of experience: July 4, 2025
cs
Everything went to plan with the…
Everything went to plan with the installation and my Broadband is working fine.
Date of experience: July 4, 2025
IO
Izzy O
US
Zen are unparalleled in terms of…
Zen are unparalleled in terms of customer experience. The call wait times are minimal and Matt was very knowledgable, making the process of signing up incredibly straightforward. It's so refreshing and unbelievably helpful to have a direct line and email chain with a team member at zen. It means I can carry on a conversation about my account with the same person and raise questions as and when they arise. Thank you! :)
Date of experience: July 4, 2025
NR
Failure to complete instalment
We arranged for fast fibre instalment on 24th march 2025. The first phase of the instalment (laying cable from street to house) was meaned to have been completed in April. The cable was layer across the surface of the garden with no protective duct and is exposed to all sorts of hazards. I have heard nothing from the contractors in spite of repeated complaints made to your company. Please sort this out.
Date of experience: July 4, 2025
MG
Honest, helpful, reliable, professional and always a live person to answer you call very quickly.
Honest, helpful, reliable, professional and always a live person to answer you call very quickly. I would not even consider an alterative provider!!!
Date of experience: July 4, 2025
KM
Always have a fast connection.
Always have a fast connection and the equipment they provide is first class.
Date of experience: July 3, 2025
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