New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
4-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have to…
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always been the same, five star, excellent speeds and great pricing.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.zen.co.uk
All reviews
999 total • Write a review
Showing 121 - 130 of 995 reviews
MJ
Fantastic all round
Fantastic customer service; consistent upload and download speeds; reliable connection. Can't recommend highly enough.
Date of experience: July 10, 2025
R
Ray
US
Only been with them for a month after…
Only been with them for a month after switching from Youfibre due to change of address and unavailability of Youfibre at new house. Service speed so far is excellent (as advertised) and as paid for. No drops or outages so far.
Date of experience: July 9, 2025
MU
It was Recommended by Which Magazine
It was Recommended by Which Magazine. Zen. Is a No Nonsense Company!!.
Date of experience: July 9, 2025
MT
Awful experience
As usual they promised it was going to cover a two bedroom flat, and it is not. It has been 2 weeks now and they are still not coming back to me for the resolution.I’m paying 41£ for a broadband not working.
Date of experience: July 9, 2025
RH
Farhan guided me seamlessly through the…
Farhan guided me seamlessly through the process of transferring to Zen. He calmly explained the options and gave me wonderful supporting documentation. Lovely talking directly to someone so helpful.
Date of experience: July 9, 2025
NJ
Great communication from the beginning…
Great communication from the beginning of the process. Everything was made clear and simple. The installation went perfectly smoothly. The service once up and running has been amazing. Not a single hitch!
Date of experience: July 9, 2025
DP
All good
Everything was dealt with promptly and efficiently. Frequent contact and WiFi superb.
Date of experience: July 9, 2025
PG
Had enquired about coming back to Zen…
Had enquired about coming back to Zen via the online chat. Had wanted openreach services as I currently have Cityfibre already. The online chat was very helpful and provided all of the necessary details for the service and a number to call to place a manual order. On calling the sales number, an initial order was started. The agent sent the necessary emails to review and then proceeded to ask for a month paid upfront for the service.(No mention of this during the start of the call) No commitment provided as to when the service would be live. No info on when the billing would commence. And when the agent attempted to start the process for taking payment he advised they are unable to take payments at the moment. On that note, it started well. But now I'm really considering not coming back. If an ISP can't get the basics right how can they be trusted to provide the service for 18months.
Date of experience: July 9, 2025
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