New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
β¨
Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have toβ¦
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and itβs always been the same, five star, excellent speeds and great pricing.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
www.zen.co.uk
All reviews
999 total β’ Write a review
Showing 111 - 120 of 995 reviews
T
Thompson
US
Move to Zen excellent, so far...
Overall my move to Zen FTTP and Voice has been successful and no major problems. Spoken to the Zen Team twice and both times they were knowledgable, helpful and got me sorted out. However I did not have the fibre installation and voice port at the same time and kept my old connections in parallel just in case, until the final 'switch off'. One minor improvement would have been to get more information of the schedule on the day of the voice port with a text message when it was ready to move my landline across, did receive an email but after I had started to wonder what was going on at 8pm...
Date of experience: July 11, 2025
Cr
New customer
Contacted Zen and was helped with getting contract signed in a very short space of time. Farhan Uddin the consultant who I spoke to was helpful and pleasant throughout the process. Will have no problem recommending Zen to anyone wanting a change of suppliers Colin R Russell
Date of experience: July 10, 2025
L
Over priced for the service they have
Over priced for the service they have. it used to be ok but, now extremally slow and 20 times a day the network cuts for 5-10 minutes, sometimes even 30 minutes. every time i speak about it is the same thing, "have to do the diagnosis" they do, nothing happens. worth Β£10 a month not the Β£35. my friend has community fibre for Β£20 a month with FLASH speed (unfortunately not in my area). the only ok thing is their customer service. they did give a new router but it did NOTHING at all. Their good communication is the only reason I gave it 2 not 1 stars.
Date of experience: July 10, 2025
JJ
Recently moved into a new apartmentβ¦
Recently moved into a new apartment complex and the ont's serial number didn't show my address and the faults team had this sorted within 2 hours and got me connected. Fantastic service from the whole zen internet customer service
Date of experience: July 10, 2025
CR
New customer experience
Spoke to Matt who was helpful, polite and efficient. Whilst he informed of some extras on package, he accepted it straight away when I declined...didn't feel under pressure at all. So nice to speak to someone UK based. He even gave me his direct line so I can speak to him if any questions/problems. First class service!
Date of experience: July 10, 2025
J
Joan
US
Fast efficient and reliable
I switched my Internet provider to Zen over a year ago and can highly recommend this company for wifi speed and reliability. On the few occasions where there has been an issue, communication has been clear, and Internet quickly restored. Very happy with switching!
Date of experience: July 10, 2025
PS
Zen Internet as brilliant as always
Zen Internet as brilliant as always. A small glitch with my direct debit was quickly sorted by Carole in the accounts department. If only more companies were like this... Oh, and their internet service is second to none. Thank you!
Date of experience: July 10, 2025
JA
I won't be moving anywhere else
I won't be moving anywhere else. I might get a cheaper deal with somewhere else, but Zen have been super reliable over the past few years. No nonsense and great customer service. EE have been bugging me to move to their broadband and mobile package. But just looked at their TERRIBLE reviews. Argh! No way!
Date of experience: July 10, 2025
SA
Biggest mistake!
Door-to-door sales, promised a booster for the office, and support with connection issues, that they would provide better speeds and be more affordable than Sky. Which turned out to be a lie, not only are they not helpful, but they also don't keep their promise with delivery of quality service, and call back deadlines. Overall, a terrible organisation that I am being forced to stay with.
Date of experience: July 10, 2025
PG
very helpful in all respects
very helpful in all respects
Date of experience: July 10, 2025
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.