Review summary

Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

A

AG

5 out of 5 stars
New fibre

Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap

DA

Dr Andrew Gunn

1 out of 5 stars
Changed from a different provider due to Cost

Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy

PL

Peter Liepins

5 out of 5 stars
Zen sign on process

Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP

pg

paula glynn

5 out of 5 stars
The very fact that I never have to…

The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always been the same, five star, excellent speeds and great pricing.

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All reviews

999 total β€’ Write a review

Showing 101 - 110 of 995 reviews
TP
5 out of 5 stars

I've been with Zen since about 2008 and…

I've been with Zen since about 2008 and they seem to have grown a lot, but don't seem to have fallen into the habit of treating customers badly, as many companies do. Everything they do, they seem to do well. I really can't fault them.

Date of experience: July 11, 2025

A
1 out of 5 stars

Think again

When their service works, as you would expect considering you are paying for it. It's acceptable. When it doesn't, they ignore you whilst still taking your money. Unfortunately I am stuck with them for the length of my contract, I would recommend a different provider. Their customer service is useless. Edit: They have replied to this negative review but not my request for help for their god awful all round service. I've disconnected their router and use my phones 4G hotspot as its more reliable. Im still paying them for the pleasure of course. Don't make the same mistake as me, avoid.

Date of experience: July 11, 2025

TM
1 out of 5 stars

ATROCIOUS

I'm paying for 500 mbs and getting 45.2 mbs download and 62.7 upload. You tell me what kind of service would you call it? From the beginning of the contract!!!!!

Date of experience: July 11, 2025

MV
5 out of 5 stars

Very stable

Very stable, very reliable

Date of experience: July 11, 2025

KB
5 out of 5 stars

Happy

Been with zen about 4 years had no problems so very happy.

Date of experience: July 11, 2025

K
5 out of 5 stars

Very easy changeover

Very easy changeover from Now Broadband and significantly quicker. All features are working well and voice calls through the Fritz router are much clearer. Not the absolute cheapest but excellent value for money.

Date of experience: July 11, 2025

j
5 out of 5 stars

Excellent service

I always receive am extremely prompt and personal service from Zen. Excellent and would definitely recommend

Date of experience: July 11, 2025

MP
5 out of 5 stars

Moving Broadband & Landline to Zen

The transition from my previous provider was flawless. I moved Broadband and existing Voice service (keeping landline number). I chose the change over date and everything worked exactly as it should.

Date of experience: July 11, 2025

I

IG

US

5 out of 5 stars

Reliable broadband

Reliable broadband, helpful and easy to access customer support. Decent router and network speed and coverage. Slightly more expensive, but you get what you pay for.

Date of experience: July 11, 2025

S
5 out of 5 stars

Great ISP

I haven’t had to contact Zen in the two years I’ve been with them - everything just works! Great service, with no slowdown even at peak times.

Date of experience: July 11, 2025

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