Website very easy to navigate
Website very easy to navigate. One thing I would mention why is it when you pre-order something take the funds straight away?

Zavvi is an online retail platform specializing in pop culture merchandise, including collectibles, steelbooks, and a wide range of TV and movie-related products. The company caters to enthusiasts of film, television, and gaming, offering exclusive merchandise that appeals to collectors and fans alike. Customers can find limited-edition items, stylish clothing, and unique homeware that reflect their interests and passions. With a diverse selection of products, Zavvi serves a broad audience ranging from casual consumers to dedicated collectors. The platform features popular brands and franchises, providing fans with access to sought-after merchandise and unique collectibles. Zavvi aims to be a one-stop shop for pop culture enthusiasts looking to enhance their collections or find the perfect gift for fellow fans.
Zavvi receives high praise from customers for its easy-to-navigate website and quick delivery, with many noting the excellent prices and great selection of items. Reviewers appreciate the straightforward checkout process and the option for buy now, pay later, enhancing their shopping experience.
Many express satisfaction with the quality of products received, often highlighting the fantastic deals available. However, some customers report issues with order fulfillment, citing delays in shipping and difficulties in canceling orders. These complaints indicate a need for improvement in customer service responsiveness. Overall, Zavvi is well-regarded for its value and efficiency, despite some logistical challenges. The sentiment leans positively, reflecting a generally favorable shopping experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Better prices and offers when compared to other selers”
“Ordered in stock item over a week ago for big birthday still no despatch won't cancel order keep saying will be despa...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Zavvi is #3 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 4.4).
60 reviews of Zavvi. Filter by what matters to you.
Website very easy to navigate. One thing I would mention why is it when you pre-order something take the funds straight away?
Great Service Excellent Price Prompt Delivery
Great deals and awesome merchandise. Red carpet is well worth it if you order from the site once a month.
I love Zavvi The site is brilliant, cost effective and fast delivery. Brilliant range of Lego items. Regards Marcus.
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Quick and cheap every thing I have ordered is official
I’m addicted to Zavi….pls help lmao
Great products and very easy and smooth transaction.
allways great service love looking round great sales
Very easy process, the 2nd item I’ve purchased recently, very good service.
Good price , delivered on time and was well packed.
Great and interesting products at very good prices
Great choice, good offers and prices and brilliant correspondence. Have used before and will again.
I’ve had a couple of issues with Pokémon high tops for my son. On both occasions I was extremely lucky to have the same person to help me. This person is Lisa, and she’s from the customer service dept. I believe she went above and beyond to help me and more importantly my son so that he can wear the high tops. Lisa understood how children with ADHD and Autism can have huge meltdowns if something isn’t right. If ever I have any other issues, which I’m hoping not to, then I do hope it would be Lisa that picked up message. Thank you so very much Lisa, you made my child extremely happy.
Love Zavvi. It's mainly films and action figures for me, but they have everything when it comes to entertaininment. Pricing is good, delivery charge is cheap and items well packaged. Also, customer service is fantastic. All of these aspects ever more important when buying collectables. Highly recommended!
Easy site to use, quality products, good offers available and reasonable postage.
Zavvi is an online retail platform specializing in pop culture merchandise, including collectibles, steelbooks, and a wide range of TV and movie-related products. The company caters to enthusiasts of film, television, and gaming, offering exclusive merchandise that appeals to collectors and fans alike. Customers can find limited-edition items, stylish clothing, and unique homeware that reflect their interests and passions. With a diverse selection of products, Zavvi serves a broad audience ranging from casual consumers to dedicated collectors. The platform features popular brands and franchises, providing fans with access to sought-after merchandise and unique collectibles. Zavvi aims to be a one-stop shop for pop culture enthusiasts looking to enhance their collections or find the perfect gift for fellow fans.
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