Fast and prompt
Fast and prompt
4.3
Great
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Yuno Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Meher Support today
Meher, the Agent I spoke with over the phone understood my request straight away and immediately provided support. Very knowledgeable and kind, the explanations provided were clear and easy to grasp. Thank you
Awful customer service
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me and the told me they will charge me €100 if I go to another provider. Avoid this bunch at all costs !
Yuno kept charging even after switching…
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.yunoenergy.ie
All reviews
1,000 total • Write a review
Showing 961 - 970 of 996 reviews
RG
Customer care
Easy to communicate and solve the issue. Try it out
Date of experience: October 17, 2023
A
Alex
US
Exceptional Service and Understanding from Lauryn at Yuno Energy
I had the pleasure of speaking with Lauryn at Yuno Energy today, and I must say that her assistance and professionalism exceeded my expectations. From the moment I reached out with my query regarding my car's sensory issues, Lauryn demonstrated an exceptional level of understanding and knowledge. Lauryn patiently listened to my concerns and quickly grasped the unique challenges I was facing. She took the time to explain how Yuno Energy's services would be beneficial for my specific situation, putting my mind at ease. Her expertise and confidence in the company's offerings left me feeling reassured about my decision to choose Yuno Energy. What impressed me the most was Lauryn's professionalism throughout our conversation. She was attentive, courteous, and genuinely interested in helping me find the right solutions. Her friendly demeanor and willingness to go the extra mile made the entire interaction a delightful experience. I greatly appreciate Lauryn's commitment to customer satisfaction. She addressed all of my questions and concerns with patience and clarity, ensuring that I had a comprehensive understanding of how Yuno Energy could meet my energy needs. Her expertise and genuine care for customers truly set her apart. I highly recommend reaching out to Lauryn at Yuno Energy for any energy-related queries or concerns. Her professionalism, understanding of unique circumstances, and confidence in the company's offerings make her an invaluable asset to the team. Thank you, Lauryn, for your outstanding support and for reaffirming my trust in Yuno Energy!
Date of experience: October 17, 2023
GH
Conor answered my questions in regards…
Conor answered my questions in regards how Yuno is billing customer that don't have a smart meter in a very professional way!
Date of experience: October 16, 2023
CD
I just joined Yuno…
Just joined Yuno and had to call about something small. Hannah was an absolute delight to talk to, very helpful and knowledgeable.
Date of experience: October 13, 2023
DF
Great customer service
Great customer service, polite and very easy to deal. Would recommend to other
Date of experience: October 12, 2023
PM
Very easy to deal with
Very easy to deal with and very little time spent waiting to get through to someone. Constance dealt with our query really well. Great customer service.
Date of experience: October 12, 2023
M
Mary
US
Cannot pay my bill on the App
Cannot pay my bill on the App. Lodged issue 5 weeks ago and problem still not resolved. Members of the customer care team sayid I’ll be contacted when the problem is solved. That was weeks ago ! Meanwhile my bill is adding up. I don’t want to pay over the phone due to security reasons. I asked for somebody from management to ring me but I haven’t heard back. VERY POOR SERVICE!!!!! UPDATE: I then got the standard reply below - which means nothing as the reviewer ( Sasha) has actually no idea who I am so the response is meaningless !! Still no progress resolving the problem 😡.
Date of experience: October 12, 2023
MK
Constance at Yuno
Constance was a great help and sorted my problem with no fuss. Very pleasant
Date of experience: October 11, 2023
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