Fast and prompt
Fast and prompt
4.3
Great
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Yuno Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Meher Support today
Meher, the Agent I spoke with over the phone understood my request straight away and immediately provided support. Very knowledgeable and kind, the explanations provided were clear and easy to grasp. Thank you
Awful customer service
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me and the told me they will charge me €100 if I go to another provider. Avoid this bunch at all costs !
Yuno kept charging even after switching…
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.yunoenergy.ie
All reviews
1,000 total • Write a review
Showing 951 - 960 of 996 reviews
AH
Hannah was amazing
Hannah was amazing, patient and knowledgeable. I've just signed up with Yuno and I am hugely impressed by the level of customer service so far.
Date of experience: October 23, 2023
CD
I had a great experience with Constance…
I had a great experience with Constance when I called Yuno to ask for more information regarding my bill payment. She was extremely polite, patient, professional and sweet. I appreciate everyone who is working in customer service, as it's not an easy job. Big kudos to Constance! She deserve it! With her attitude and her patience, I hope she gets promoted or at least a raise!
Date of experience: October 23, 2023
DP
Helpful and informed staff
Helpful and informed staff. No long phone queue times. Great sevice
Date of experience: October 23, 2023
P
Patricia
US
Very Helpful Customer Service
I would like to express my very positive opinion about the customer service at YunoEnergy, especially of the service provided by Lauryn on the web chat. Lauryn was incredibly helpful and professional in her approach to my query. She provided comprehensive answers to my questions and helped me understand the process related to my inquiry. Her communication was clear, courteous, and patient, which was greatly appreciated. Thanks to such customer service, I feel confident and satisfied with my choice of YunoEnergy as an energy service provider. I thank Lauryn and the entire YunoEnergy team for their excellent customer service. Warm regards
Date of experience: October 21, 2023
MK
The best of help Constans
The best of help Constans. She is amazing to solve the problem of all caind.
Date of experience: October 20, 2023
WC
Customer service is helpful!
Customer service is helpful!
Date of experience: October 20, 2023
JG
Hannah the lady from Yuno who I spoke…
Hannah the lady from Yuno who I spoke to was very good and explained everything to me. Making me feel confident in Yuno who I joined just yesterday. The contract is for twelve months and the deal is quite good.
Date of experience: October 18, 2023
JA
Joe A
US
Not currently the cheapest on the market as they advertise
Dealt with Richard by email, he answered my question. Takes 3 days for a response by email. I'd you join Yuno through one big switch you get 20eur credit added to your account. Unfortunately I didn't get this. Yuno are advertising as Ireland's cheapest but energia are coming in cheapest at the moment. One good with I'll say is the Yuno app is pretty accurate for monthly spends and you can check usage up to yesterday to see how much you spent.
Date of experience: October 18, 2023
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