Fast and prompt
Fast and prompt
4.3
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Yuno Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Meher Support today
Meher, the Agent I spoke with over the phone understood my request straight away and immediately provided support. Very knowledgeable and kind, the explanations provided were clear and easy to grasp. Thank you
Awful customer service
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me and the told me they will charge me €100 if I go to another provider. Avoid this bunch at all costs !
Yuno kept charging even after switching…
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.yunoenergy.ie
All reviews
1,000 total • Write a review
Showing 1 - 10 of 996 reviews
Lm
Ajay - Customer Service Help
Ajay, was extremely helpful and gave me all the information I was looking for!
Date of experience: July 15, 2025
JI
Inaccurate billing after 3 months no…
Inaccurate billing after 3 months no response from Yuno team. I’m currently have 2 accounts with Yuno, 1 residential account and 1 business account. I have problems with all 2 accounts. The business account was a nightmare. When I opened the business account, I gave the accurate gas meter reading number (to Damien, the Indian sale manager) but Yuno billing team didn’t use it. The billing team used the estimate meter reading from GNI instead. Therefore, my previous electricity provider issued me the wrong final bill with the wrong meter reading provided by Yuno. I have not used any gas unit since I opened the account with Yuno as the business is closed down but still I got the bill for around €1,107. I rang Yuno sale manager Damien many times to discuss the problem 3 months ago but no one from Yuno team correcting the bill with the correct gas meter number. I’ve phoned the GNI to correct the gas meter reading and the GNI team has updated the system to be the same but no one in Yuno team trying to fix the issue. I tried to call Yuno customer service team many times to explain the issue but Yuno customer service team kept saying someone from Yuno team will calling me back, but since then no one response to my enquires. Yuno customer service team are helpless and the billing team are unable to fix their inaccurate bill. My previous electricity provider had passed the case to the third party company to chase me for the final bill. I’m in the situation where I’m waiting for Yuno billing team to correct the final bill before I can make a payment. I’m busy working but so frustrating as it wasted a lot of my time to deal with the problem caused by Yuno billing team mistakes. The funniest thing is that no one in Yuno is taken responsibility to fix their mistake. I don’t know if there is manager team in Yuno as they are very careless to customers. The worst scenario is getting a solicitor to follow-up the case if no response from Yuno team. I definitely cancelling my accounts when the time comes as it’s too frustrating with their service.
Date of experience: July 11, 2025
DJ
Excellent Service
Dealt with James McCormack at Yuno just now. He resolved a difficult situation promptly, professionally and sensitively. I couldn't recommend him more highly. Dave, Greystones.
Date of experience: July 10, 2025
JG
I made a complaint to CRU about YUNO's…accounting practices .
I made a complaint to CRU about YUNO's fictional accounting practices. I am still waiting over 9 months for their "final decision letter", which they are obliged to issue. Please think twice before you switch to YUNO, because, you now know!
Date of experience: July 8, 2025
NP
Yuno Billing So Confusing
Have found Yuno energy billing so confusing, leaving then this month for another provider who I know will provide accurate accounting and billing. Already as soon as I have made the move to change the contract, our final bill seems to have skyrocketed. Lasted the year with them and gave up trying to decipher the bills, the advance paying us very confusing and so difficult to work out if it is accurate or not.
Date of experience: July 1, 2025
JP
I had a query about my cash credit for…
I had a query about my cash credit for signing up to Yuno Electricity and Stephanie was extremely courteous and helpful. Great company and easy to get through to on the phone with no waiting around. 👍
Date of experience: June 26, 2025
SD
“Great service
“Great service, quick and clear communication. “Stephanie was very helpful and polite. Thank you
Date of experience: June 20, 2025
GN
Rebecca was great in support
Rebecca was great in support. Very friendly and helpful in assisting with meter readings
Date of experience: June 17, 2025
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