Fast and prompt
Fast and prompt
4.3
Great
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Yuno Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Meher Support today
Meher, the Agent I spoke with over the phone understood my request straight away and immediately provided support. Very knowledgeable and kind, the explanations provided were clear and easy to grasp. Thank you
Awful customer service
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me and the told me they will charge me €100 if I go to another provider. Avoid this bunch at all costs !
Yuno kept charging even after switching…
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.yunoenergy.ie
All reviews
1,000 total • Write a review
Showing 931 - 940 of 996 reviews
ML
Quick response by phone
How refreshing to have a call answered in under a minute and to speak to someone. I spoke to Josh who was warm and personable while dealing with my query as a new customer. Keep it up.
Date of experience: October 31, 2023
BP
I signed up with Yuno energy on October…
I signed up with Yuno energy on October 10th and paid €72.45 by card that day. On October 25th another €202.66 was taken from my card. Potential customers need to read the small print and terms and conditions. Yuno predict how much electricity customers may use in the coming month and they charge in advance by deducting the amount from your card. When I contacted their helpline to query this system with a request to verify the information I was given over the phone they promised to investigate and get back back to me. I'm still waiting. When I agree to do business with any company transparency is so important. To advertise 'earn credit and reduce your next bill' using the information on their app is rather strange. I've already had the money deducted in advance by Yuno.
Date of experience: October 30, 2023
P
I spoke with Constance this morning by…
I spoke with Constance this morning by phone to enquire about changing to a day/ night tariff. She was such a pleasant person I felt a review is warranted. My issue was resolved and I enjoyed a really nice customer service experience.
Date of experience: October 28, 2023
SF
Hannah was excellent
Hannah was excellent. Hannah identified my issue straight away, and knew immediately how to fix it. Yuno is lucky to have a knowledgeable, well trained, composed, and capable employee. Sean
Date of experience: October 27, 2023
JO
Chatted with Constance on the app today…
Chatted with Constance on the app today and she answered my question very promptly and efficiently. Thanks
Date of experience: October 27, 2023
bg
Good customer support
My second query since joining recently. Very knowledgeable staff. Easy to access. Hope it stays this way when it grows which is likely as monthly billing seems so much easier to deal with. Brian
Date of experience: October 27, 2023
TO
online chat
Spoked with Richard through the online chat, he was extremely helpful and kind.
Date of experience: October 27, 2023
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