Fast and prompt
Fast and prompt
4.3
Great
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Yuno Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Meher Support today
Meher, the Agent I spoke with over the phone understood my request straight away and immediately provided support. Very knowledgeable and kind, the explanations provided were clear and easy to grasp. Thank you
Awful customer service
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me and the told me they will charge me €100 if I go to another provider. Avoid this bunch at all costs !
Yuno kept charging even after switching…
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.yunoenergy.ie
All reviews
1,000 total • Write a review
Showing 911 - 920 of 996 reviews
CA
Very helpful
Josh was polite, very helpful and efficient….a very pleasant experience and a refreshing change from other companies
Date of experience: November 23, 2023
sf
Bills double what they were!
Signed up to Yuno on Aug 23rd where they took 167 euro. I was subsequently charged 282 euro on Sept 25 and 238 euro on Oct 25th, our next bill is predicted to be 270 euro on the 25th Nov. These bills are double what we were paying with our previous provider. I have phoned the company 6 times since the 25th Oct to try to resolve this issue - clearly not the kind of bills I was expecting when I changed provider. The last 3 calls I've been guaranteed a call back- this has not happened. Really disappointing service, I don't blame the customer service crew as it sounds like they have done everything they can and have escalated it to management - I just want an answer as to why our bills are double what they were before joining Yuno.
Date of experience: November 21, 2023
J
Joyce
US
Direct debit continued even after canceling
Surprised to see they charged me again even after canceling our contract a month ago. Reached out to customer service by email and did not get a response. Easy to sign up but then they take your money and would take ages to get a refund.
Date of experience: November 15, 2023
AL
Very happy with the customer service…
Very happy with the customer service and the girl I spoke with explained everything so nicely, plus with this company I'm able to stay on top of my usage. Highly recommended
Date of experience: November 9, 2023
Tz
Hannah was extremely helpful
Hannah was extremely helpful. She answered all of my queries. She deserves 10 stars. Thank you once again for all your support 🙏
Date of experience: November 7, 2023
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