Fast and prompt
Fast and prompt
4.3
Great
1,000 reviews
5-star
4-star
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2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Yuno Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Meher Support today
Meher, the Agent I spoke with over the phone understood my request straight away and immediately provided support. Very knowledgeable and kind, the explanations provided were clear and easy to grasp. Thank you
Awful customer service
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me and the told me they will charge me €100 if I go to another provider. Avoid this bunch at all costs !
Yuno kept charging even after switching…
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
Company details
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Contact info
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Website
www.yunoenergy.ie
All reviews
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Showing 901 - 910 of 996 reviews
MD
So glad when Constance answered the…
So glad when Constance answered the phone! She is brilliant at explaining the issues and so willing to take the time to check it out. Thank you Constance! Wish the Yuno App was as efficient…. It is not reliable - I don’t trust it to give me the correct information at a point in time. Mary Durkan
Date of experience: December 6, 2023
SD
AVOID
AVOID - very unclear with payments I was unaware payment through card. My bills are double what I had paid with another company so disappointing. Poor customer service and trying to use webchat to no avail keep getting 'cut off'.
Date of experience: December 6, 2023
sc
Good telephone response
Changed supplier to Yuno. The telesales person should slow down the explanation and remember people need time to write things down to get a good understanding of what their signing up for. Other the that, everyone was polite and helpful.
Date of experience: December 4, 2023
MH
Poor savings given the advanced payment
The fact that you pay in advance for your electricity as opposed to 2 months after, means that the savings (which appear to be miniscule if any, as far as I can see so far) are not worth it frankly. Having our money 2 months ahead of when it would be due with competitors, should mean a much more significant discount. I also found a lot of the positive reviews on here a bit questionable.... so many people thanking Constance, Hannagh & Richard.... ask All seem to have been written by same person? May be wrong but seems unusual to see people singling out customer agents & same ones each time
Date of experience: December 4, 2023
OL
Wouldn't recommend Yuno
signed up to Yuno, pay in advance billing very confusing, double normal cost of electricity paid in 6wks, explanation around billing also very confusing, impossible to leave them, trying for weeks and they won't close my account, unable to take payment details off my account.
Date of experience: November 30, 2023
AB
Yuno more You better not.
I set up a fixed bill and when I received my bill it's registered as variable. It's a couple of months with no response, I have left messages on email and have had promises from customer support. Still two months on no help, bills more expensive than previous suppliers. The money goes out on time, they're no slouches in that dept. So far a horrible experience with this company, no wonder they make sure to squeeze more money off you for leaving early. Feels like a scammer company when trying to get your money back on a bogus item from abroad. Stay away from Yuno.
Date of experience: November 28, 2023
MO
The customer service assistants are…
The customer service assistants are great. Constance is fabulous, she couldn’t have been more helpful, informative compassionate and kind, Yuno are so lucky to have her. She gets 5 stars unreservedly. The company however is getting a 3 star rating simply due to the fact I don’t have a smart metre so the initial predictive method they use was way off. Nov 8 I joined and paid upfront €63. The predicted bill 8 nov 22 Nov they estimated at €224 minus the €63 but then they add the forecast for December to pay upfront and the combined total for the 2 months was over €700… madness. They say it’s based on pass usage but m bills have never been anywhere close to that for two months. Had to leave as even with entering metre readings they wanted to see a few months of readings to get a true idea of my usage before altering the predictive usage.
Date of experience: November 24, 2023
EK
Top class service
I spoke with Josh yesterday and my query was dealt with immediately there was no waiting or pressing numerous buttons. I am a new customer and absolutely delighted with how easy and efficient it was to join the company.
Date of experience: November 24, 2023
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