Yuno Energy
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Bills double what they were!
Signed up to Yuno on Aug 23rd where they took 167 euro. I was subsequently charged 282 euro on Sept 25 and 238 euro on Oct 25th, our next bill is predicted to be 270 euro on the 25th Nov. These bills are double what we were paying with our previous provider. I have phoned the company 6 times since the 25th Oct to try to resolve this issue - clearly not the kind of bills I was expecting when I changed provider. The last 3 calls I've been guaranteed a call back- this has not happened. Really disappointing service, I don't blame the customer service crew as it sounds like they have done everything they can and have escalated it to management - I just want an answer as to why our bills are double what they were before joining Yuno.