Fast and prompt
Fast and prompt
4.3
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Yuno Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Meher Support today
Meher, the Agent I spoke with over the phone understood my request straight away and immediately provided support. Very knowledgeable and kind, the explanations provided were clear and easy to grasp. Thank you
Awful customer service
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me and the told me they will charge me €100 if I go to another provider. Avoid this bunch at all costs !
Yuno kept charging even after switching…
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.yunoenergy.ie
All reviews
1,000 total • Write a review
Showing 841 - 850 of 996 reviews
SB
Avoid Yuno Energy
Avoid Yuno Energy. I have no oversight on what Money Yuno is taking from me. The app says one thing and all of a sudden the bill says another. Yuno seem to take what they want. I have phoned a number of times with my case being "referred" to another person but still no resolution. I have sent screen grabs and sent e mails with no answers! I have asked for a full review of my bills as none of them make sense and my electricity bills being higher then ever despite being told I am getting cheaper electricity. I cannot recommend this company to anyone.
Date of experience: February 20, 2024
Cm
Terrible customer service
Terrible customer service , they don’t answer there phones or call back as promised . Spend one hour on the phone and no satisfaction. They took out double payments and app keeps crashing and they keep saying will send to tech team but , no change . Very disappointed as welcomed more competition, but they are awful to deal with Avoid at all costs
Date of experience: February 19, 2024
BS
AVOID- NO CUSTOMER SERVICE AND EXPENSIVE
AVOID - extremely bad provider. Electric bills per month are much higher than previous provider despite similar usage. Company takes excess money from you on basis of usage prediction. Requested meter readings that they calculated our bills from on 9th of January, now the 17th of February and no response despite sending 4 emails enquiry a and ringing them 3 times. Just avoid Yuno and go with one of the other providers, at least you know what your paying for.
Date of experience: February 18, 2024
MK
The worst service provider ever
I logged a complaint at the end of January due to my continuous emails from the start of December been ignored. This company has taken my €150 government credit even though I left them and it wasn't theirs to take. They initially responded when I left a review on Trustpilot with a complaint reference number stating they were investigating the query on the 31st January…but nothing since. (The response was quick enough when I left a review, but nothing back from them when I emailed). I can honestly say i have sent 8 or 10 emails to this company but they don’t respond. They are an absolute disgrace. Again, in my previous reviews, do not go with this company, do not trust them, do not let them get your account details. Their bills are based on predictions, it could be any amount of money they take. Just look at the previous experiences of newly joined customers, after only 6 or 7 months of providing a new service. And for Sasha…the immediate responses on trustpilot but zero responses directly to the customer is an outrage. Maybe, contact the customer as promised and stop this generic response just make you look like your doing your job and resolving things, because I know my query isn’t resolved yet, since December. YUNO energy are a complete rip off. TRUST ME..they should be shut down, but in saying that, they then end up keeping all the money they took. Maybe thats the plan. Do NOT make the move to Yuno.. if you have any issues, you will regret it. … And Sasha, don’t bother responding………”again”… just give me my money back
Date of experience: February 18, 2024
SM
Terrible customer service
Called a number of times to discuss my charges as my bills don’t have KW usage on them, just a total amount. My bills have varied hugely from month to month when nothing has been different on my side. Couldn’t get talking to a person in the accounts department… and when I finally got talking to someone I was told it will take 21 days to review my bills and get back to me!!! I thought this company were the business when I first moved to them, but when something seems too good to be true, it usually is!
Date of experience: February 15, 2024
DM
Very good customer service the lady was…
Very good customer service the lady was very nice and I got set up in no time.Highly recommend.
Date of experience: February 14, 2024
KC
Very active response to my chatto…
Very active response to my chat and to the point. Even when I did not understand a point they took the effort to re explain. Nothing was a trouble. Well done.
Date of experience: February 13, 2024
RM
Very pleasant experience dealing with…
Very pleasant experience dealing with Yuno Energy. I didn’t have to wait long when I called, a lovely customer service representative dealt with my query and resolved my issue promptly. I would highly recommend Yuno Energy
Date of experience: February 13, 2024
DB
Query solved straight away
Was just on to Constance, I was having problems with my meter reading and she was very knowledgeable, sorted the problem out straight away. Thanks again for your help Constance.
Date of experience: February 13, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.