Fast and prompt
Fast and prompt
4.3
Great
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Yuno Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Meher Support today
Meher, the Agent I spoke with over the phone understood my request straight away and immediately provided support. Very knowledgeable and kind, the explanations provided were clear and easy to grasp. Thank you
Awful customer service
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me and the told me they will charge me €100 if I go to another provider. Avoid this bunch at all costs !
Yuno kept charging even after switching…
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.yunoenergy.ie
All reviews
1,000 total • Write a review
Showing 821 - 830 of 996 reviews
GN
They are lovely very polite and quiet…
They are lovely very polite and quiet helpful in fairness, and they answer your call within a few minutes which is nice whatever enquiry you have, thanks
Date of experience: February 26, 2024
TK
Lauren was great
Lauren was great ! I did have to wait 10 mins for the phone to be picked up but the service was brilliant ! Lauren explained this clearly and was fully transparent with the situation which I really appreciated !
Date of experience: February 26, 2024
DM
Avoid this company
Avoid this company. Overpriced scammers. They are definitely not the cheapest on the market. My bimonthly bill has increased by roughly 100e compared to my previous supplier. This is on the back of them promising they were cheaper. But no surprises there - after doing some research, it's turns out they are owned by prepaypower, who are absolutely the worst energy scampany in this country. Don't fall for their lies about prices
Date of experience: February 25, 2024
HH
Spoke to customer service agent…
Spoke to customer service agent (Sharon) She has been really helpful/friendly and professional Such a pleasant experience
Date of experience: February 23, 2024
TR
BEWARE!! ALERT!!!!!!
BEWARE!!! SCAMMER ALERT Don’t get fooled by this provider. They might be the lowest price among others but it only goes on paper. Because even you are on smart meter, they will give you an estimated reading. I’ve got a €110 in the middle of the month and it surge up to €500 in just a couple of days. And Surprisingly. Even no one is at home my electricity bill rise up drastically.. Run away from this provider while you still have a chance.
Date of experience: February 23, 2024
MV
Criminal organization
Signing up was so complicated and took more than 5 calls, with plenty of times them promising to call me back but never did. I do not appreciate having to repeat my personal details and bank card information out loud over the phone when I am at work, but they don't accept anything over email. Paid plenty of advances and finally got set up. Seeing my electricity bills along with the quality of housing - everything mouldy - and overall life made me realize it's not worth it to live and work in Ireland and decided to move out of the country. Heating a tiny 1 bedroom cost me more than 400€ per month and it was still cold and damp all the time. Requested refund of advances but still pending after 2,5 months. Asking for written statement but no response. Their agents act super entitled and arrogant and when repeatedly asking for a statement, an agent called Hannah acted as if I had insulted HER - saying "Miina, I am just a person here, not a robot!" - what the actual heck? The job of a customer service agent is to serve a customer and not question their right to get their money back. I've now had more than 20 calls with them and still no refund of advances, my next steps will involve a lawyer.
Date of experience: February 22, 2024
CC
Good customer support interaction
Called customer service today and got through to Constance after only a short wait. She was very friendly and helpful.
Date of experience: February 22, 2024
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