Fast and prompt
Fast and prompt
4.3
Great
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Yuno Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Meher Support today
Meher, the Agent I spoke with over the phone understood my request straight away and immediately provided support. Very knowledgeable and kind, the explanations provided were clear and easy to grasp. Thank you
Awful customer service
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me and the told me they will charge me €100 if I go to another provider. Avoid this bunch at all costs !
Yuno kept charging even after switching…
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.yunoenergy.ie
All reviews
1,000 total • Write a review
Showing 811 - 820 of 996 reviews
MO
Over the last six weeks I have spoken…
Over the last six weeks I have spoken to Constance, Richard, Sharon, Stephan & Lauryn to no avail, I don’t have a smart meter & just before my bill each month the bill shoots up way beyond the prediction, I have submitted more readings as requested but now they’re telling me I’ve submitted too many & it’s confused the computers! Either way I have monitored my own usage & am being charged far beyond what I’m using, stay very far away from the company. I have been told several times that I will get a call back from billing but that’s never happened despite making seven calls to the company.
Date of experience: March 1, 2024
DF
Rang to speak with Customer Service and…
Rang to speak with Customer Service and spoke with Constance. Very helpful and capable. Quickly resolved my query. Happy with my experience today.
Date of experience: March 1, 2024
CC
All concerns addressed quickly
All concerns addressed quickly. Easy to get a human and they are all competent. App is pretty good too
Date of experience: March 1, 2024
PF
Long wait but great result
Was waiting 16 minutes to speak to an agent but Constance was very helpful and got all my 3 accounts setup in a timely manner. She is going to highlight 2 system issues for me where the back end systems need enhanced functionality to deal with multiple accounts.
Date of experience: March 1, 2024
C
Consumer
US
Bad move - don’t do it !
I joined in jan 24 - no bill available until today when I demanded that they email me one . So far for two months I have been charged €470 for two months - almost twice normal for this time of year . The current bill makes no sense - no logic - they just picked random numbers . Customer service took 40 mins to answer my call in jan . Stay very far away if you don’t have smart meter . Possibly one of the worst decisions I made going with this company - I’d actually prefer to pay more than deal with the inconsistency of this so called service
Date of experience: February 29, 2024
TG
Extremely dissatisfied and…
Extremely dissatisfied and disappointed. I signed up through bonkers for the 12 month fixed rate in Nov 2023. The Nov, Dec and Jan usage and bills were within 100€ per month. For Feb, it astronomically rocketed to 1300€ despite reduced overall usage as compared to Dec month. And since it direct debit, couldn’t block their subscription. Won’t recommend to anybody.
Date of experience: February 28, 2024
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