Helpful & met all of my needs
Helpful & met all of my needs

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Youi receives high praise for its friendly and helpful staff, with many customers noting the excellent service and quick response times. Reviewers appreciate the knowledgeable consultants who provide clear information and assist with saving money on insurance policies.
Positive experiences highlight the ease of communication and the professionalism of the agents, contributing to a sense of trust and satisfaction. However, some customers express frustration over quotes that are significantly higher than competitors, with one reviewer mentioning a quote that was over three times more expensive. Despite these complaints, the overwhelming sentiment remains positive, with many consumers feeling they made a wise choice in switching to Youi. Overall, Youi is recognized for its great service, though potential customers should be aware of the pricing concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Glad I made the switch”
“The agent was very polite, personable and helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.5 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Youi is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 3.5).
60 reviews of Youi. Filter by what matters to you.
Helpful & met all of my needs
Jane was so helpful, efficient and just plain delightful to deal with. She took me through the claims lodgement process. Total professional and even laughed at my corny dad jokes😀. I hope I never have to speak to her again, but if I am in the unfortunate position of needing to make a claim;I won’t Jane. Also need to thank youi for making the claims process so easy and helpful.
Everything was so quick and seamless! It was hassle free and they were so lovely. Commited to communicating from the start so I was kept up to date the whole time. Got my car back completely fixed and they even cleaned it! Couldn't be happier. Thank you guys
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Great communication. My phone kept dropping out during the call and the lovely lady I was speaking with kept calling me back so we could get things finalised. She was absolutely lovely and helped me review my policies and make some extra savings.
Youi was excellent in the first contact with our claim to repair some storm damage to our pergola roof communication with them and the assessor’s they appointed were great Ambrose Construction Group was allocated to do the repairs again great communication and a good job was completed vey happy with every aspect of the process
Polite and personable, actually saved us some money as well - very impressed!
I rang the your number went thru a few press this press that and then had a human voice which was great . Solved my issue with out fuss and all completed in a very short time . What I did like was I only had to give my info once . Most other companies ask for your info every time you press the button . Great service and I am glad I moved my insurance to youi
Evie was very helpful, patient and knowledgeable. I required an insurance product which would offer protection for my mum's house because she is now in aged care. Unlike other companies, Evie explained that Youi could asssit and arranged the best coverage for us.
Great communication,clear, smooth and easy to understand.
I was lucky enough to get a young consultant named Jake. He made the whole experience of getting quotes for 3 vehicles and a caravan super easy. He was polite, cheerful and very patient. We are now saving over $1000 a year. Thank you youi
Very Prompt and Professional
Great customer service. Made my day by reducing my premium by nearly 500AUD.
This the 1st time I speak to a person for car insurance and not a computer she was so hopeful with all the inquiries about the policy and over $400 in my pocket thank you Youi
Clear and easy to understand..very polite and efficient consultation
CrowdTrust is a review platform designed to help consumers make informed purchasing decisions by providing authentic feedback from real users. The company facilitates the collection and display of customer reviews, enabling businesses to showcase their services and products transparently. By fostering a community of trust, CrowdTrust empowers consumers to share their experiences while allowing companies to enhance their reputation through credible testimonials. Targeting both consumers and businesses, CrowdTrust serves a diverse range of industries, offering a space for users to read and write reviews on various products and services. This platform is particularly beneficial for companies looking to improve customer engagement and gain insights from user feedback. With an emphasis on transparency and authenticity, CrowdTrust aims to connect businesses with their customers effectively, promoting a culture of trust and accountability in online transactions.
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