Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

Dealt with care

Dealt with care very professional with a lot of patience

a
I really like how easy it was to set up…

I really like how easy it was to set up a new account

Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

Information provided by various external sources

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All reviews

1,000 total • Write a review

Showing 81 - 90 of 996 reviews
MJ
5 out of 5 stars

No problems encountered.

No problems encountered.

Date of experience: July 13, 2025

AP
5 out of 5 stars

Quite straightforward to change details

Quite straightforward to change details

Date of experience: July 13, 2025

PK
4 out of 5 stars

Excellent Service and Support

Very satisfied with the service! I’m really happy with the service from Yorkshire Water. Everything runs smoothly, customer support is always helpful and responsive, and any issues are dealt with quickly. I also appreciate the clear communication and easy-to-understand bills. Definitely recommend!

Date of experience: July 13, 2025

CH
2 out of 5 stars

There was no option to submit my final…

There was no option to submit my final reading and my usage was lower than expected yet you have increased my payments - impossible to speak to anyone - and links from emails and website do not work! It feels deliberately difficult to speak with someone…

Date of experience: July 12, 2025

dn
5 out of 5 stars

very nice experience

very nice experience

Date of experience: July 12, 2025

ZM
5 out of 5 stars

I was contacting yorkshire iwater. …

I was contacting yorkshire water customer service help with my direct debit payment. I spoke to customer service advisor called Sid, from the start he was amazing help,caring, and understanding and helping support me in my situation.i was diagnosed with breast cancer and uncontrolled epilepsy. I was behind paying direct debit payments. He helped me sort out a new card payment plan that I could pay at a post office payment point.Sid is advised on help with other organisation. Thank you so much! 10/10

Date of experience: July 12, 2025

PS
5 out of 5 stars

Excellent customer service support and…

Excellent customer service support and empathy dealt with the enquiry quickly and professionally

Date of experience: July 12, 2025

EL
5 out of 5 stars

It was easy to set up

It was easy to set up

Date of experience: July 12, 2025

MS
5 out of 5 stars

Change of water supplier

The process of changing my water supplier, due to a change of address, was made easy.

Date of experience: July 12, 2025

R

Roy

US

5 out of 5 stars

Easy to access the on line website and…

Easy to access the on line website and very quick and helpful form to complete.

Date of experience: July 12, 2025

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