Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

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All reviews

1,000 total • Write a review

Showing 91 - 100 of 996 reviews
TH
4 out of 5 stars

The website operated well and it was…

The website operated well and it was easy to register as a new customer, however on moving into the area I have noticed a water leak in the street which has been there for several days. I understand that Yorkshire water are aware of it because they are carrying out works just around the corner.

Date of experience: July 12, 2025

RK
5 out of 5 stars

No problems

No problems

Date of experience: July 12, 2025

LR
5 out of 5 stars

Excellent customer service

Staff in customer services are lovely. Very helpful and efficient.

Date of experience: July 11, 2025

EH
1 out of 5 stars

Lowered my payment then within the same week made it higher

I spoke to somebody on the phone who was lovely and lowered my monthly payment as I live by myself and it was looking too much for a 1 person flat. I also got confirmation that my payment would be lowered. Then you changed it within the same week to be as back to before, overwriting the lowered payment, without any explanation.

Date of experience: July 11, 2025

HD
5 out of 5 stars

Always helpful friendly respectful…

Always helpful friendly respectful staff when dealing with them great job yorkshire water .

Date of experience: July 11, 2025

RO
5 out of 5 stars

The staff are very helpful.

The staff is very helpful and very prompt and efficient. They are always very helpful and understanding and they always try to come to a solution to your problems. Yorkshire water is one of the best companies to deal when you need help with your bill.

Date of experience: July 11, 2025

J
5 out of 5 stars

Easy options on the phone

Easy options on the phone. Operator was knowledgeable, helpful and polite. Helped resolve my issues quickly

Date of experience: July 11, 2025

M
5 out of 5 stars

Nice and easy

Nice and easy

Date of experience: July 11, 2025

B“
4 out of 5 stars

Overdue account

Good customer service really helped

Date of experience: July 11, 2025

AS
5 out of 5 stars

Very good water supplier

A very good experience with the water supplier Yorkshire waters with very prompt customer service whenever needed.

Date of experience: July 11, 2025

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