Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

Dealt with care

Dealt with care very professional with a lot of patience

a
I really like how easy it was to set up…

I really like how easy it was to set up a new account

Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total • Write a review

Showing 71 - 80 of 996 reviews
TS
1 out of 5 stars

Call back service doesn't work

Used their call back service three times to complain about abuse of the Direct Debit Agreement but received no reply from them. This is unbelievable. Why advertise a service that is not manned? Yorkshire Water now says it has 'reached out to me' and asks for more information. How do they expect me to give them the information?!!!! I'm not sticking it on Trustpilot!

Date of experience: July 14, 2025

MR
5 out of 5 stars

Water meter.

Just had a chat with a Yorkshire Water rep re getting a Water meter. The person I spoke with was excellent, made me feel like I really mattered.

Date of experience: July 14, 2025

LL
5 out of 5 stars

I feel my issues were understood and…

I feel my issues were understood and are on the way to be resolved service overall excellent

Date of experience: July 14, 2025

D
5 out of 5 stars

My call handler was great

My call handler was great , helped me with care and compassion

Date of experience: July 14, 2025

SM
5 out of 5 stars

Straight forward doing on line

Straight forward doing on line

Date of experience: July 14, 2025

JP
5 out of 5 stars

Great customer service polite efficient…

Great customer service polite efficient helpful staff quick to get your problem solved asap.

Date of experience: July 14, 2025

DO
5 out of 5 stars

Very helpful staff and understanding of…

Very helpful staff and understanding of my situation. Resolve issues quickly that satisfies the customer and offer different solutions that suits me. 🙂

Date of experience: July 14, 2025

LG
5 out of 5 stars

The enquiry I phoned regarding was… Hosepipe ban

My enquiry today was regarding a Hosepipe Ban, I spoke to 2 different people & both were very knowledgable about my enquiry & they were very helpful which meant It was dealt with there & then I am very please with how my enquiry was handled by the staff at Yorkshire Water

Date of experience: July 14, 2025

CC
5 out of 5 stars

I have been put on the priority list…

I have been put on the priority list and I was treated with care and respect.

Date of experience: July 14, 2025

MA
1 out of 5 stars

I do not like to give my forwarding…

I do not like to give my forwarding home details, but it forced me to update it.

Date of experience: July 13, 2025

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