Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

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All reviews

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Showing 991 - 996 of 996 reviews
c
1 out of 5 stars

Hopeless on water meter switching

Yorkshire Water send me a bill and encourage me to switch to a water meter. I try every day, different times of the day to request the first step to do this. There are never any appointments and if you try to use the phone number they give, this doesn't help you. Obvious next step for this problem would be customer services email but there isn't one or if there is they hide it well. Is this actually a scam to discourage people moving to meters while saying they are encouraging it so the fat cats keep getting the money?

Date of experience: March 12, 2025

IS
5 out of 5 stars

Yorkshire water customer

Always give brilliant service every assistant are well trained customer service is great well done great team

Date of experience: March 11, 2025

MG
5 out of 5 stars

New water meter info

The matter for which I got in touch with Yorkshire Water was dealt with in a timely manner, and the information l was presented with was clear and precise.

Date of experience: March 11, 2025

IC
5 out of 5 stars

Asma really helped me understand my…

Asma really helped me understand my bill and went through each item correctly, so happy with he service, lovely and friendly

Date of experience: March 11, 2025

DH
5 out of 5 stars

Lovely experience with Claire

Lovely experience with Claire Today I called to discuss my recent bill I cannot that the lovely lady enough she was so so helpful and understanding , polite .

Date of experience: March 11, 2025

KH
5 out of 5 stars

Very polite staff

Very polite staff, informative, didn't mislead. Professional from the offset and was very genuine. Thank you yorkshire water staff.

Date of experience: March 11, 2025

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