Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

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All reviews

1,000 total • Write a review

Showing 871 - 880 of 996 reviews
GB
5 out of 5 stars

All was good

All was good

Date of experience: March 24, 2025

CG
5 out of 5 stars

Good service

Good service. Thankyou.

Date of experience: March 24, 2025

AT
5 out of 5 stars

Excellent service by Lisa

Excellent service by Lisa, Went through everything nice and clearly. Thank you.

Date of experience: March 24, 2025

MS
5 out of 5 stars

I found the staff that helped solved my…

I found the staff that helped solved my problem and were polite and helpful

Date of experience: March 24, 2025

PH
3 out of 5 stars

Staff member's service EXCELLENT

Staff member's service EXCELLENT. Service provided by Yorkshire Water for communication by hearing impaired/deaf people poor. Only telephone OR POSTAL - ? IN EMERGENCY? - not very helpful. No forewarning of their shortfall charge from previous year going to be added to the forthcomung year. Hence 61% increase from 2024-25 to 2025-26 billing NOT helpful!! SO HOW DO I RESPOND JULIE TO YOUR REQUEST? ON HERE AS "EDITING"? THANKS. PAT Thank you for responding. Pat

Date of experience: March 24, 2025

KC
5 out of 5 stars

Assistant was very helpful and easy to…

Assistant was very helpful and easy to understand. Excellent service.

Date of experience: March 24, 2025

LW
5 out of 5 stars

Customer service

Customer service assistant was lovely and kind and very clear with everything

Date of experience: March 24, 2025

S
5 out of 5 stars

Nice lady helped me with everything and…

Nice lady helped me with everything and was patient with me.

Date of experience: March 24, 2025

kk
5 out of 5 stars

The customer service I spoke to was…

The customer service I spoke to was very polite and helpful, she did understand my issue and sort it out politely, I am very pleased from her service. Thank you very much once again.

Date of experience: March 24, 2025

J
5 out of 5 stars

Excellent customer service

Aasam was very helpful, put me at ease and went to great lengths to explain the support Yorkshire Water could provide now my partner has passed away. I wasn’t aware of the single person charge if a water meter couldn’t be installed

Date of experience: March 24, 2025

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