Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over Β£200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total β€’ Write a review

Showing 881 - 890 of 996 reviews
J
5 out of 5 stars

Don't put cat litter down the toilet, see why ...

Enquiry regarding an advertisement for cat litter it stated you could put down the toilet, thought I best check before buying, so glad I did, Leanne at WY advised there are toxins in cat poo and it would cause blockages only the 3 p's are advised.

Date of experience: March 24, 2025

SB
5 out of 5 stars

Great at his job very helpful put my…

Great at his job very helpful put my mind at rest if I was a manager he would be please to have this person on my team

Date of experience: March 24, 2025

F
1 out of 5 stars

Wish they would re-form

Yorkshire Water has demonstrated poor account management practices, including leaving previous accounts open without notifying customers, resulting in unexpected charges. Their billing practices often appear unclear and may lead to additional costs that customers were not made aware of. Such behavior raises concerns about transparency and regulation, making it essential for improvements to be made. A more accountable and customer-focused approach is necessary to restore trust and ensure fair service. A new copetition, a new company is necessary here to opose Yorkshire Water in order to offer a healthy market. Zero Stars. Unless things improve in the future.

Date of experience: March 22, 2025

M
5 out of 5 stars

Great customer service via Messenger

I had a question on what to do about my mum's water bill due 1st April as she has gone into a care home and her house is in the process of being sold. I had a quick response from Kelly and then Catherine completed the query to my complete satisfaction.

Date of experience: March 22, 2025

LD
5 out of 5 stars

Great service great agent great company

Great service great agent great company

Date of experience: March 22, 2025

SP
5 out of 5 stars

Excellent customer service

The customer services person was friendly and extremely professional. She provided me with the information I needed to make a decision about payment. One of the best customer services experience I had in recent years

Date of experience: March 22, 2025

SS
4 out of 5 stars

They do there best to provide services…

They do there best to provide services and fix bill issues

Date of experience: March 22, 2025

pj
5 out of 5 stars

Immediate response to my question on…

Immediate response to my question on the β€˜X’ formally Twitter platform. Lovely to speak with someone who is happy to help resolve something I have been trying to resolve through the council for weeks. Thank you.

Date of experience: March 22, 2025

MN
5 out of 5 stars

Drew was so helpful and informative

Drew was so helpful and informative . Yorkshire water keep up the good work .

Date of experience: March 22, 2025

K
5 out of 5 stars

Top Drawer

The advisor was calm and confident completing my query. He aimed to achieve the best option for all involved by considering available options, then informing me of my choices. His steady calm approach made the financial interaction a pleasant one, encouraging peace and good will.

Date of experience: March 22, 2025

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