Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total • Write a review

Showing 861 - 870 of 996 reviews
DO
5 out of 5 stars

Good customer service

When my phone call was answered, I got the needed assistance in a professional manner. I’m happy my problem was solved in a short time. Thanks Yorkshire Water. From David

Date of experience: March 25, 2025

MC
5 out of 5 stars

Helpful customer service who were able…

Helpful customer service who were able to help me favourably with my circumstances

Date of experience: March 25, 2025

MS
5 out of 5 stars

Really helpful on twitter when you…

Really helpful on twitter when you don’t have time to wait in the long phone queues

Date of experience: March 25, 2025

LC
5 out of 5 stars

Really good

Really good

Date of experience: March 25, 2025

DB
5 out of 5 stars

Yorkshire Water

She was very friendly and discussed my bill which I found very helpful

Date of experience: March 25, 2025

RC
5 out of 5 stars

Just spoke to Yorkshire water about…

Just spoke to Yorkshire water about having a water meter fitted the operator were very helpful very knowledgeable five Star Yorkshire water thank you

Date of experience: March 25, 2025

c
5 out of 5 stars

Very helpful on the telephone with bill support

I telephoned Yorkshire Water as I had received our new annual bill. It had increased by over two hundred pounds, which is not possible for us to pay. The gentleman on the phone was incredibly helpful, understanding and clear. He was able to see if we were eligible for water support. There was no nonsense. Thank you for your time and help.

Date of experience: March 25, 2025

C
5 out of 5 stars

Excellent customer service

Excellent customer service

Date of experience: March 24, 2025

D
5 out of 5 stars

Excellent service in a complex billing…

Excellent service in a complex billing matter.

Date of experience: March 24, 2025

IS
3 out of 5 stars

Obsolete 0345

The 0345 number for enquiries regarding a Surface Water drainage rebate is obsolete, although it is still printed on January water statements

Date of experience: March 24, 2025

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