Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

1,000 total • Write a review

Showing 851 - 860 of 996 reviews
AS
4 out of 5 stars

Pleasant experience

Spoke to a lady named Lisa who made my experience really smooth. She was super patient and informative which helped me leave the call feeling content and happy with the plan/bill going forward. Really grateful for all her help! Only issue I had was the wait time to speak to an assistant. I was on hold for over 30 minutes which is fine on a day like today when I’m off work but made it really tricky getting things sorted the last few days when I’m busy 9-5. Generally a really pleasant experience! Thank you Lisa 😊

Date of experience: March 26, 2025

RS
5 out of 5 stars

The person I spoke to was very helpful…

The person I spoke to was very helpful and friendly

Date of experience: March 26, 2025

ds
5 out of 5 stars

took a while before my call was…

took a while before my call was answered due to volume of calls due to price increases but jade dealt with my call professionally and informative

Date of experience: March 26, 2025

MS
5 out of 5 stars

Love this company

Love this company. So happy how easy it is to get in touch. Was able to Facebook message instead of ringing and being on online chat constantly waiting for a while. Was able to get in touch and then reply once I was free. Very happy. Was served by Kelly and Julie Amazing customer service

Date of experience: March 26, 2025

AB
5 out of 5 stars

Yorkshire Water is a very good and…

Yorkshire Water is a very good and helpful Company. It is a pleasure to do business with them. The lady I dealt with on the phone was so helpful and polite and friendly. I would recommend them to everyone as the bend over helping you. Thank you Yorkshire Water.

Date of experience: March 26, 2025

MK
5 out of 5 stars

Was very helpful and helped me to deal…

Was very helpful and helped me to deal with all of my problems

Date of experience: March 26, 2025

J
1 out of 5 stars

They cut you off

Two calls 30 minutes each only to be cut off by them both times and just because it has yorkshire in the name does not mean we like brass bands

Date of experience: March 26, 2025

BE
1 out of 5 stars

i have just got my bill over 1000…totall rip off.

i have just got my bill over 1000 pounds...not happy i am now living alone after my mum passed away last november...i also work 5 days a week...how is it that 1 person has to pay the same amount as a family of 5 livivg next door using more water than me...the bill went up 300 pounds yet i am using half the amount of water...told nothing they can do for me....the family of 5 have just got bill for less than 400 pounds for year theres has gone down by 6 pounds per month mine has gone up by 30 pounds per month....

Date of experience: March 25, 2025

WM
2 out of 5 stars

Not only do they discharge sewers into…

Not only do they discharge sewers into our rivers, they don't answer the telephone either. The recorded message says 'unprecedented demand'! What? Every day you have unprecedented demand? High time you were taken back into public ownership and halt profiting from an essential service.

Date of experience: March 25, 2025

S
5 out of 5 stars

I spoke to Jeanette today

I spoke to Jeanette today. She has fantastic customer service very helpful and friendly. Maybe all experience easy. Very happy customers thank you

Date of experience: March 25, 2025

Previous1•••858687•••100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.