YO
Yorkshire Water
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Pleasant experience
Spoke to a lady named Lisa who made my experience really smooth. She was super patient and informative which helped me leave the call feeling content and happy with the plan/bill going forward. Really grateful for all her help! Only issue I had was the wait time to speak to an assistant. I was on hold for over 30 minutes which is fine on a day like today when I’m off work but made it really tricky getting things sorted the last few days when I’m busy 9-5. Generally a really pleasant experience! Thank you Lisa 😊