Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

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All reviews

1,000 total • Write a review

Showing 811 - 820 of 996 reviews
AP
5 out of 5 stars

The man I spoke with was very helpful

The man I spoke with was very helpful, polite and understanding

Date of experience: April 1, 2025

PB
5 out of 5 stars

Was really helpful with my billing etc…

Was really helpful with my billing etc and helped enormously fully recommended service. Thank you.

Date of experience: April 1, 2025

Hc
3 out of 5 stars

Sort out your helpline response times

If I hadn’t had to wait for more than 20 minutes to speak to a human being I would have given them 4 stars. When I finally got to speak to Kirsty she was great. The reason I had to ring them was because they hadn’t actioned a request I made through my online account as I had tried ringing them on several occasions but could never get through!

Date of experience: April 1, 2025

bh
5 out of 5 stars

Solved my issues over the phone !

Solved my issues over the phone !

Date of experience: April 1, 2025

E
4 out of 5 stars

Quite a wait, but good and friendly service and a positive outcome

After a 25 minute wait on the phone, there seemed to be a delay and we couldn't hear each other. However the call handler (Tina) called me back, and then very quickly helped with my query. She was lovely, and overall it was a positive outcome. However, a callback service that holds your place in the phone queue would be good, so you don't have to sit and wait on hold.

Date of experience: April 1, 2025

KA
5 out of 5 stars

I am very happy with the way Yorkshire Water cared for me…

I am very happy with the way Yorkshire Water advisor dealt with my enquiry because they gave me care and the best customer service I have ever experienced. However, I would like to recommend this organisation to anyone who requires their services in good times.

Date of experience: March 31, 2025

AH
5 out of 5 stars

Excellent customer service and Sharon…

Excellent customer service and Sharon was very helpful l, didn’t receive my paper bill this year resending a copy of it, wait time is 15 minutes to get through

Date of experience: March 31, 2025

BT
5 out of 5 stars

I spoke to Tina

I spoke to Tina who was very helpful. I got my issue resolved very quickly. I was on hold for quite a while but that is common regardless of which utilities company I am calling. Once the call was picked up it was dealt with very quickly.

Date of experience: March 31, 2025

RH
3 out of 5 stars

Claire was really patient and helped me…

Claire was really patient and helped me with all the queries but I was not happy with the long wait on the telephone.

Date of experience: March 31, 2025

OB
5 out of 5 stars

Great customer service

Great customer service, phone call waiting time not to long,very satisfied.

Date of experience: March 31, 2025

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