YO
Yorkshire Water
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Quite a wait, but good and friendly service and a positive outcome
After a 25 minute wait on the phone, there seemed to be a delay and we couldn't hear each other. However the call handler (Tina) called me back, and then very quickly helped with my query. She was lovely, and overall it was a positive outcome. However, a callback service that holds your place in the phone queue would be good, so you don't have to sit and wait on hold.