Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total • Write a review

Showing 801 - 810 of 996 reviews
S

Sue

US

5 out of 5 stars

Service

Staff member,very good interaction, very polite, answered my questions what I needed to know perfect..

Date of experience: April 1, 2025

MS
5 out of 5 stars

Arranging Water meter fitting was easy…

Arranging Water meter fitting was easy to do over the phone However long delays in when can visit and do ! 90 promise will be backdated

Date of experience: April 1, 2025

TB
5 out of 5 stars

The lady I spoke to was so very helpful…

The lady I spoke to was so very helpful she talked me through everything an made it easier to understand.

Date of experience: April 1, 2025

RM
5 out of 5 stars

I'm a new customer just returned from…

I'm a new customer just returned from abroad and recovering from serious illness your representative was very pleasant and helpful

Date of experience: April 1, 2025

ML
5 out of 5 stars

Was easy to set-up to pay our bill by…

Was easy to set-up to pay our bill by direct debit from a payment plan.

Date of experience: April 1, 2025

KD
5 out of 5 stars

Kind & Very Helpful

Claire was extremely helpful, kind and informative when I made enquiries about my future bill.

Date of experience: April 1, 2025

sR
5 out of 5 stars

Apart from waiting 10 minutes for my…

Apart from waiting 10 minutes for my call to be answered, which is part and parcel of the process, I was very satisfied with the service received. The gentleman representative was friendly and helpful with a cheery personality which made the call enjoyable.

Date of experience: April 1, 2025

A
5 out of 5 stars

The i spoke with was very helpful

The i spoke with was very helpful Thanks again

Date of experience: April 1, 2025

Wm
5 out of 5 stars

Leanne at Yorkshire water. Excellent!

Excellent Leanne at Yorkshire water was excellent. Thankyou Leanne.

Date of experience: April 1, 2025

CW
5 out of 5 stars

Phoned the bereavement line after my…

Phoned the bereavement line after my mother passed away . Service was very respectful and professional.

Date of experience: April 1, 2025

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