Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total • Write a review

Showing 771 - 780 of 996 reviews
MO
5 out of 5 stars

Good customer experience!

Good customer experience!

Date of experience: April 3, 2025

WL
5 out of 5 stars

Water meter and surface water enquiry

I firstly rang to enquire about having a water meter fitted and the lady who answered the call sorted an appointment very promptly for June. I also had a further query re surface water charges and was transferred to another lady for this. She was also very helpful and is arranging for someone to contact me regarding this. Lovely friendly efficient staff what more can I say

Date of experience: April 3, 2025

Jb
5 out of 5 stars

Having a water metre fitted

Having a water metre fitted, spoke to Sabrina. Amazing lady. So helpful sorted it out and was very thorough. I was lucky to get her on the phone as she was fab. Thank you.

Date of experience: April 3, 2025

SH
1 out of 5 stars

Absolute disgrace of a company

Absolute disgrace of a company, shame we don’t get a choice over who we can use for our water supply, because if we could I would run for the hills. Apparently accountability isn’t a strong point here, and regardless of owning up to an error, they still want to add a further £46.65 to an already huge bill, to cover a mistake they made a year ago! Own up, take it out of your big bosses bonus and pay Severn Trent the money YOU owe them out of your own pocket! And the biggest cheek of all… adding the amount to my bill before even writing to me to tell me about it! Appalling! Complaint ongoing!

Date of experience: April 3, 2025

J
5 out of 5 stars

You understand difficult times with…

You understand difficult times with bills and are willing to go above and beyond to help

Date of experience: April 3, 2025

j
5 out of 5 stars

A great company to deal with

I needed to know a couple of things regarding my water bill and the person that I spoke with was very polite and soon gave me the information that I required

Date of experience: April 2, 2025

N
2 out of 5 stars

I can't believe our water bill for an…

I can't believe our water bill for an EMPTY property. We actually used £5.39 worth of water. The bottom line of the bill is £51.80!!! Outrageous!

Date of experience: April 2, 2025

JF
5 out of 5 stars

You know what your getting with…

You know what your getting with Yorkshire water... Fast and efficient!

Date of experience: April 2, 2025

AW
5 out of 5 stars

I rang up to enquire about my bill

I rang up to enquire about my bill. The lady on the phone was so helpful. Really lovely to speak too.

Date of experience: April 2, 2025

RF
5 out of 5 stars

Agent was fast and helpful

Agent was fast and helpful explained everything clearly

Date of experience: April 2, 2025

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