Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over Β£200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

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All reviews

1,000 total β€’ Write a review

Showing 271 - 280 of 996 reviews
NB
1 out of 5 stars

Advisor was excellent yorkshire water…

Advisor was excellent yorkshire water themselves take the mess

Date of experience: June 29, 2025

MT
5 out of 5 stars

Very easy to set up

Very easy to set up

Date of experience: June 29, 2025

JM
5 out of 5 stars

Had a smooth swap from one house to…

Had a smooth swap from one house to another

Date of experience: June 29, 2025

lB
5 out of 5 stars

Smooth transaction

Was really easy to follow only took minutes was no hassle

Date of experience: June 28, 2025

AB
3 out of 5 stars

When we close the account it shows a…

When we close the account it shows a big amount to settle the account .We sure we dont have that much of water usage .we dont know how this outstanding came to us and there is no breakdown for the payment we done.

Date of experience: June 28, 2025

CL
5 out of 5 stars

Brilliant customer service 😊

Brilliant customer service 😊 Advisor clearly explained all my options and how usage and meter reading system works. I'm autistic so needed the advisor to go through the information several times so I could process it properly. Nothing was too much trouble and he definitely went the extra mile for me πŸ‘ He came up with a much better way for me to pay my water bill. He was patient, caring and knowledgeable. I felt so reassured and empowered with what will happen moving forward after the phone call.

Date of experience: June 28, 2025

C
1 out of 5 stars

Predatory pricing.

Predatory pricing. Just been told my water bill will be doubling. Vile company, I wish there was a competitor. Edit: despite the reply from Yorkshire Water bellow, and despite me providing all my details, they never did contact me. Probably because they know there's no justification for doubling my bill, even though water usage has barely changed.

Date of experience: June 28, 2025

PI
5 out of 5 stars

Very well organised

Very well organised. Everything was explained to me very clearly and concisely. This was a very positive experience compared to some other websites I have encountered in the past.

Date of experience: June 28, 2025

JH
5 out of 5 stars

The representative was very helpful and…

The representative was very helpful and resolved my problem in no time all very polite and understanding I commend the team β˜ΊοΈπŸ‘

Date of experience: June 28, 2025

al
3 out of 5 stars

Big bill increase

It seems to be odd to be asked to rate a utility company that you have no choice in it. I contacted YW as my bill is doubling despite being in credit. I was told this is because my water usage increased for one month out of twelve and this is what the revised figure is based on. The call handler gave advice on how to determine if this is a leak and tried to sell me Homeserve if I needed a plumber. Disappointing as they are a bunch of sharks. No pun intended as I’m talking about a water company. Frustratingly though there is no recent data available from my meter so it’s necessary to go through looking for leaks and sucking up a doubled payment for a while until it’s sorted. Easy to get hold of them on the phone though and practical advice if you ignore the Homeserve sell.

Date of experience: June 28, 2025

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