Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total • Write a review

Showing 231 - 240 of 996 reviews
M
5 out of 5 stars

Excellent customer services

Excellent customer services, very satisfied with the final outcome results. Regards. Manjit Singh Padam

Date of experience: July 2, 2025

TA
5 out of 5 stars

Excellent customer service

Problem solved quickly Excellent service

Date of experience: July 2, 2025

H

Hg

US

5 out of 5 stars

Excellent customer service

Excellent customer service Fast, efficient way of closing account online

Date of experience: July 2, 2025

c
5 out of 5 stars

A very easy process which took less…

A very easy process which took less than 5 minutes!

Date of experience: July 2, 2025

c
5 out of 5 stars

Easy registration process.

Easy registration process.

Date of experience: July 2, 2025

AB
1 out of 5 stars

Cant find their email verification…

Cant find their email verification emails in my inbox. Support couldnt help

Date of experience: July 2, 2025

PC
5 out of 5 stars

Everything was simple and easy to…

Everything was simple and easy to follow, I’m usually apprehensive about online, but it was straight forward to do

Date of experience: July 1, 2025

C
5 out of 5 stars

Bill/Meter Query

The lady I spoke with, called Karen was extremely knowledgeable, and personable, which made the call much less stressful than I envisaged. I called because I had had a DD set up I was unaware of, it turned out because of my upcoming appointment for a meter, it's a revised payment (which is less than I'm paying now). In effect saving before when and if they can fit the meter. Plus a refund... Bonus!!! It's rare a company nowadays will automatically save you money without instigating yourself! Well done Yorkshire Water 💦 Karen is a credit to your company.... It makes such a a difference to speak to someone who genuinely wants to help and doesn't sound like they're reading from a prompt card! ⭐⭐⭐⭐⭐

Date of experience: July 1, 2025

CS
5 out of 5 stars

Straight forward

Straight forward, good comms, no complaints

Date of experience: July 1, 2025

EO
5 out of 5 stars

Got the job done

The young man Mohammed was polite and very helpful a credit to Yorkshire water he explained everything and sorted out my query

Date of experience: July 1, 2025

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