Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

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All reviews

1,000 total • Write a review

Showing 221 - 230 of 996 reviews
ST
5 out of 5 stars

The process for change of address was…

The process for change of address was simple and straightforward. Thank you

Date of experience: July 2, 2025

CA
5 out of 5 stars

I've never been disappointed with the…

I've never been disappointed with the service I've received from Yorkshire Water. I'm moving house for this review but it brought back to mind how much help I was given when my father died 10 years ago. The lady who handled my call at the time was very gracious and helpful

Date of experience: July 2, 2025

SK
5 out of 5 stars

Excellent service .

Excellent customer service..... very helpful staff ...

Date of experience: July 2, 2025

SD
5 out of 5 stars

Thank you it’s was easy

Thank you it’s was easy , quickly and friendly service . Thank you .

Date of experience: July 2, 2025

BA
5 out of 5 stars

Very efficient customer service

Very efficient customer service

Date of experience: July 2, 2025

CG
5 out of 5 stars

Great, excellent

Great, clear and concise. Very responsive.

Date of experience: July 2, 2025

MD
5 out of 5 stars

Made life easy.

Made our move easy. Filled all information in online and bingo it’s done.

Date of experience: July 2, 2025

P
4 out of 5 stars

Very friendly call handler who solved…

Very friendly call handler who solved my Direct Debit problem very promptly. Overall wait time 15 mins.

Date of experience: July 2, 2025

YG
5 out of 5 stars

Beautiful

It’s was happy getting things done

Date of experience: July 2, 2025

TD
5 out of 5 stars

A very easy process.

A very easy process. Thank you

Date of experience: July 2, 2025

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