Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

Dealt with care

Dealt with care very professional with a lot of patience

a
I really like how easy it was to set up…

I really like how easy it was to set up a new account

Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total • Write a review

Showing 121 - 130 of 996 reviews
E
5 out of 5 stars

Very helpful and friendly person I…

Very helpful and friendly person I spoke to

Date of experience: July 10, 2025

D

DB

US

5 out of 5 stars

Move Into area

Very straightforward process to register a new account

Date of experience: July 10, 2025

M
3 out of 5 stars

Meter reading

Yorkshire Water is ok generally but we haven’t had our meter read for years . It’s in the front garden and the site was lost when a large tree was removed. A few men have been round probing with a stick but they have never found it. We suggested a metal detector but nobody ever came round with one. So we have no idea if we are paying the correct amount.

Date of experience: July 10, 2025

sm
5 out of 5 stars

Quick to get through and great customer…

Quick to get through and great customer service.

Date of experience: July 10, 2025

D

DJ

US

5 out of 5 stars

Excellent service

Excellent service with a small query I had. Resolved in 10 minutes

Date of experience: July 10, 2025

MS
1 out of 5 stars

Ridiculous increase in cost....…

Just paid my bill..exactly the same amount used as last time, but my bill has increased by 38.1%..how can Yorkshire Water possibly justify this?The only thing I can think of is that the increase is needed to pay the usual obscene bonuses...

Date of experience: July 10, 2025

CW
5 out of 5 stars

Account closure

Easy closure process

Date of experience: July 10, 2025

S
1 out of 5 stars

No contact as of yet regarding setting…

No contact as of yet regarding setting account

Date of experience: July 10, 2025

LL
5 out of 5 stars

Had somewaterSupport excellent support and help…

Had some excellent support and help from Helen at Yorkshire Water today 😀 thank you great customer service

Date of experience: July 10, 2025

MM
5 out of 5 stars

I’ve had a great experience with…

I’ve had a great experience with Yorkshire Water. Their customer service is always polite, professional, and quick to respond. Setting up my account was smooth, and their online platform is easy to use.

Date of experience: July 10, 2025

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