Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over Β£200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total β€’ Write a review

Showing 111 - 120 of 996 reviews
P
4 out of 5 stars

Very simple process with quick…

Very simple process with quick confirmation email. Only negative is over-estimating usage and so collecting too much money for what our usage will be which will need to be repaid later.

Date of experience: July 11, 2025

S
5 out of 5 stars

The young man who dealt with my enquiry…

The young man who dealt with my enquiry was very professional and extremely helpful. He made sure he went up and beyond to make sure everything was done to resolve the matter. He listened to me patiently and helped ti the best of his ability. I really appreciate all his help and advice.

Date of experience: July 11, 2025

OE
5 out of 5 stars

Excellent website

Moving home service in the website is really straightforward!

Date of experience: July 11, 2025

BS
5 out of 5 stars

Had no issues

Had no issues

Date of experience: July 11, 2025

EL
5 out of 5 stars

Smooth and easy process

It was actually quite a smooth and easy process setting up my move with Yorkshire water, I've never done anything like this before as I've lived with family my whole life so it was daunting setting up bills and things on my own but this was such an easy process and I really appreciated that

Date of experience: July 11, 2025

AC
5 out of 5 stars

Easy to sign up.

Easy to sign up.

Date of experience: July 11, 2025

JT
5 out of 5 stars

Excellent customer support

The person I spoke to was extremely professional as well as considerably caring and understanding of my situation.

Date of experience: July 11, 2025

BK
5 out of 5 stars

The lady's understanding and calmness

The lady's understanding and calmness

Date of experience: July 11, 2025

JS
5 out of 5 stars

Yorkshire water really seem to care

Yorkshire water really seem to care! They have been informative and helpful in dealing with what could have been a really stressful and costly situation. Thank you

Date of experience: July 11, 2025

CL
1 out of 5 stars

Abysmal

Abysmal - have now been without water for over 24 hours after my meter failed and started spraying water all over the kitchen. Still waiting for my 5pm to 8pm 'urgent works' appointment (it's now 11pm) and had to endure a 50 minute wait when chasing up at 8pm. Followed up just now and they can't get hold of the assigned plumber. Sub optimal would be a polite description of a company that would appear to struggle to organise a party in a brewery.

Date of experience: July 10, 2025

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