Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total • Write a review

Showing 131 - 140 of 996 reviews
RS
1 out of 5 stars

You’re charging more than ever for…

You’re charging more than ever for water and giving less . The whole thing is a joke and full of corrupt fuckwits getting big bonuses while the working people suffer

Date of experience: July 10, 2025

PI
5 out of 5 stars

Because Natalie was brilliant very…

Because Natalie was brilliant very helpful thanks

Date of experience: July 10, 2025

BT
5 out of 5 stars

It’s always easy to contact Yorkshire…

It’s always easy to contact Yorkshire Water, whether by phone or website and I have been able to resolve the issue very quickly. The website is straightforward and easy to navigate. Representatives on the phone are invariably pleasant, polite and knowledgeable.

Date of experience: July 10, 2025

KG
5 out of 5 stars

They know how to look after you

Fabulous company they really do know how to look after customers. They treat you with compassion and respect. From the day my mum passed away to now. They couldn’t have done anymore. They never bombarded me with bills or calls the only thing I had to do was let them know when my mums house and sold and that was it. It took 2 years to sell my mums house and I had know stress from Yorkshire water. Not like I did from other companies. Thank you

Date of experience: July 10, 2025

GH
5 out of 5 stars

Easy process

Cancellation process was easy and simple.

Date of experience: July 9, 2025

OA
5 out of 5 stars

Prompt Response

Prompt, and detailed explanation. It was a good experience

Date of experience: July 9, 2025

MS
5 out of 5 stars

Enquiry About Hosepipe Exemptions

I spoke to two very polite people who helped me to get my answers. They were both very reassuring and honest with me. I spoke about my chronic health condition and why I use a Blue Badge. I am now a priority customer. I can not thank those two people enough.

Date of experience: July 9, 2025

D
3 out of 5 stars

An easy process made very complicated

Omg, how difficult was this to change my email address. It's not obvious on the website and you actually have to create a new account. Even that is hard to find (it's under 'Billing' BTW) If you do make sure you have the ridiculously long customer number to hand.

Date of experience: July 9, 2025

H
4 out of 5 stars

Moving

OK..........

Date of experience: July 9, 2025

BG
5 out of 5 stars

Very good and fast

Very good and fast

Date of experience: July 9, 2025

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