Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

Company details

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All reviews

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Showing 941 - 950 of 996 reviews
lc
5 out of 5 stars

Listened carefully and responded appropriately

I had a query about high wwater pressure. He was very good at picking up on the fact that I had some knowledge and wanted to be treated promptly. He anticipated this and agreed it should be treated as urgent. Phone call promised within 3 hours but more like half an hour. Everything explained to me well and reassured I could phone again if pressure seemed to be increasing so very reassuring

Date of experience: January 17, 2025

C
5 out of 5 stars

Helpful

Callen is very helpful in solving the issues that I have with my bill.

Date of experience: January 17, 2025

S
5 out of 5 stars

Chat facility very helpful

Used the chat facility and my questions were answered promptly. Thank you.

Date of experience: January 17, 2025

M
5 out of 5 stars

Prompt response

Prompt response

Date of experience: January 17, 2025

LH
5 out of 5 stars

Quick and easy to report problem and…

Quick and easy to report problem and have it fixed

Date of experience: January 17, 2025

A
5 out of 5 stars

One of the better results

Unlike the local blocked drain company who spent over 3 hours trying to unblock my sewer, they also managed to block up my neighbours sewer at the same time. Wessex water arrived in no time at all and managed to unblock the sewer at their first attempt, they will be returning in the near future to raise their manhole in the lane to flush through their main sewer to ensure all is well and working as it should. Well done Dave, you were the star of the day.

Date of experience: January 16, 2025

A
5 out of 5 stars

Sewer backing up due to flooding

Have had an issue of water flooding the sewer and backing up in my system causing my manholes to fill with dirty water. It was decided to put a new chamber with a NRV. Alex West, Aaron Selway and Kian Williams did the work over three days and were courteous, helpful and did a really good installation and left the site very tidy.

Date of experience: January 16, 2025

MJ
5 out of 5 stars

Water leak

Easy to log on website but also used messaging which was instant and advisor was very professional. Great service

Date of experience: January 16, 2025

jw
5 out of 5 stars

Excellent service

Excellent service. Responsive and helpful. Everyone was knowledgeable and efficient. Everything done in short time frame with information at every step. Well done and thank you

Date of experience: January 16, 2025

HH
5 out of 5 stars

Excellent customer service

Excellent communications and no quibbles about what had happened. Customer services were efficient, helpful, clear and unambiguous. Payment was made very quickly and simply by bank transfer.

Date of experience: January 16, 2025

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