Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

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All reviews

1,000 total • Write a review

Showing 931 - 940 of 996 reviews
PB
5 out of 5 stars

I originally contacted by email last…

I originally contacted by email last week and didn't even get an acknowledgement, B-U-T - I telephoned this morning and the phone was immediately answered by a real person within microseconds who was very helpful and knowledgeable and it seems that they are dealing with my notification forthwith. Very pleased with this subsequent action, thanks Louise

Date of experience: January 20, 2025

MT
5 out of 5 stars

Sam was Quick and very helpful

Sam was Quick and very helpful

Date of experience: January 20, 2025

P
5 out of 5 stars

Quick to answer & always helpful!

Really quick pickup time and always friendly. These guys have been assisting me with an ongoing issue for some few months and have always been friendly and knowledgeable in dealing with my requests and helping me understand. They've been really easy to deal with and I'm grateful for all the help they've provided.

Date of experience: January 19, 2025

Js
5 out of 5 stars

Quick response sorted problem with no…

Quick response sorted problem with no fuss

Date of experience: January 19, 2025

K

Kw

US

5 out of 5 stars

Had a blocked sewer drain

Had a blocked sewer drain, rang emergency line, told someone would be out that day. 2 hours later David arrived and sorted the problem promptly and efficiently telling us everything he was doing and what the situation was. Luckily for us not our initial problem but getting sorted nevertheless. Great service

Date of experience: January 19, 2025

m
5 out of 5 stars

Ollie.P came to sort out my sewage…

Ollie.P came to sort out my sewage problem. He was friendly and got the job done excellently and quickly. Thankyou REF. 63063220001

Date of experience: January 19, 2025

JM
5 out of 5 stars

The Wessex Water representative I spoke…

The Wessex Water representative I spoke to was immediately understanding and helpful.

Date of experience: January 19, 2025

PK
3 out of 5 stars

Call handler was competent

Call handler was competent, but I'm baffled as to why people talk to your people over the internet, taking 20 odd minutes to complete, when a phone call could do the job in 3 minutes.

Date of experience: January 18, 2025

AY
5 out of 5 stars

Very good live chat helped me quickly…

Very good live chat helped me quickly with what I needed to know

Date of experience: January 18, 2025

p
5 out of 5 stars

Excellent service today.

I was given notice as to when they were coming & 3 team members arrived promptly. They were all really polite & helpful & kept me updated on their findings & decisions all day. They left the garden tidy and were efficient in every way. Thank you

Date of experience: January 17, 2025

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